AlarmOps vs SecurityTrax
AlarmOps
alarmops.co.ukSecurityTrax
securitytrax.comSide by side
| Figure | AlarmOps | SecurityTrax |
|---|---|---|
| Price from | £59/mo | $0.15/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Security System Installer Software | 8.3 (#5) | 7.7 (#11) |
| Headquarters | 22 Wenlock Road, London, N1 7GU, United Kingdom | Tysons, Virginia, United States |
| Mobile access | AlarmOps lists a native iOS app with offline capabilities, a native Android app, mobile web, and a desktop web dashboard. | The new platform is described as fully mobile, with no separate mobile site to manage. |
| Purpose | AlarmOps is a cloud-based field service management platform for fire and security companies, with operations, compliance tracking, digital forms, tax integration and customer management. | SecurityTrax is an operating platform for security dealers and smart service providers, covering leads, customers, scheduling, work orders, inventory, accounting, reporting, and integrations. |
Plans
SecurityTrax
- Active customer storage$0.15 a month
- Customer create$3, paid once
- Operations Plus$5 a month
- Standard usage-based plan$250 a month
In their own words
AlarmOps
AlarmOps is a cloud-based field service management platform for fire and security companies. It combines job operations, compliance tracking, digital forms, tax integration and customer management. Teams can track jobs from dispatch to completion, including live job status and engineer progress. Engineers can complete job sheets on site using mobile access, and submitted sheets produce branded PDFs. Service contracts can create scheduled jobs on a chosen cadence; SLA tools add per-job countdown timers, automated breach alerts and performance reports by customer or contract.
For compliance, AlarmOps lists 12 pre-built BAFE SP203-1 registers that update when engineers submit job forms. It supports BS 5839 Parts 1 and 6, BAFE SP203-1 Version 8.0.1, and documentation structured for SSAIB and NSI audit requirements. Teams can export registers as audit-ready PDFs and manage version-controlled policies and procedures. Access includes a desktop web dashboard, mobile web and native Android and iOS apps; the iOS app supports offline use. Plans start at £59 a month for Starter, with Professional at £129 a month and Enterprise at £299 a month. A free trial is available, with no credit card required to start.
SecurityTrax
SecurityTrax is an operating platform for security dealers and smart service providers managing monitoring, installation, and service operations. It covers leads, customers, scheduling, work orders, inventory, accounting, reporting, and integrations. Customer records can include credit checks, quotes, histories, equipment, messages, and parent-child relationships, with lead conversion supported. A unified calendar connects technician appointments and service work orders to customer and equipment records. SecurityTrax Intelligence lists an AI Assistant, Inline Assists, automations, AI Summaries, and address intelligence. Integrations include monitoring providers, dealer programs, Alarm.com, QuickBooks Online, payment and financing services, Twilio SMS, eDocs, equipment vendors, and the API. API access is included; most requests use SecurityTrax Tokens. The platform is described as fully mobile and lists web, Android, iOS, and API platforms. The standard plan has a 250.00 USD monthly minimum plus a one-time $250 setup fee for new signups.