SecurityTrax
securitytrax.com
What it is
SecurityTrax is an operating platform for security dealers and smart service providers managing monitoring, installation, and service operations. It covers leads, customers, scheduling, work orders, inventory, accounting, reporting, and integrations. Customer records can include credit checks, quotes, histories, equipment, messages, and parent-child relationships, with lead conversion supported. A unified calendar connects technician appointments and service work orders to customer and equipment records. SecurityTrax Intelligence lists an AI Assistant, Inline Assists, automations, AI Summaries, and address intelligence. Integrations include monitoring providers, dealer programs, Alarm.com, QuickBooks Online, payment and financing services, Twilio SMS, eDocs, equipment vendors, and the API. API access is included; most requests use SecurityTrax Tokens. The platform is described as fully mobile and lists web, Android, iOS, and API platforms. The standard plan has a 250.00 USD monthly minimum plus a one-time $250 setup fee for new signups.
Spec sheet
- Purpose
- SecurityTrax is an operating platform for security dealers and smart service providers, covering leads, customers, scheduling, work orders, inventory, accounting, reporting, and integrations.Read 2 Oct 2026 · securitytrax.com
- API
- API access is included; customer and lead creation does not use tokens, while other API requests meter through SecurityTrax Tokens.Read 2 Oct 2026 · securitytrax.com
- Integrations
- Listed connections include monitoring providers and dealer programs, Alarm.com, QuickBooks Online, payment and financing services, SMS via Twilio, eDocs, equipment vendors, and the SecurityTrax API.Read 2 Oct 2026 · securitytrax.com
- Support
- AI-guided self-service support and documentation are included, and the company offers live online training sessions.Read 2 Oct 2026 · securitytrax.com
- Headquarters
- Tysons, Virginia, United StatesRead 28 Sep 2026 · securitytrax.com
- Founded
- 2004Read 28 Sep 2026 · securitytrax.com
- AI data use
- The SaaS agreement says SecurityTrax will not use Customer Data to train or fine-tune AI or machine-learning models, and will not permit its AI model providers or other third parties to do so, except for de-identified data.Read 2 Oct 2026 · securitytrax.com
- AI features
- SecurityTrax Intelligence includes an AI Assistant, Inline Assists, automations, AI Summaries, and address intelligence.Read 2 Oct 2026 · securitytrax.com
- Customer management
- The platform supports lead records, credit checks, quotes, lead-to-customer conversion, customer histories, equipment, messages, and parent-child relationships.Read 2 Oct 2026 · securitytrax.com
- Field operations
- A unified calendar connects technician appointments and service work orders to customer and equipment records.Read 2 Oct 2026 · securitytrax.com
- Intended customers
- The company describes the product as built for security dealers and providers managing monitoring, installation, and service operations.Read 2 Oct 2026 · securitytrax.com
- Mobile access
- The new platform is described as fully mobile, with no separate mobile site to manage.Read 2 Oct 2026 · securitytrax.com
- Security and access
- The feature list includes user, group, and permission controls and single sign-on via OIDC, which the site says is generally available.Read 2 Oct 2026 · securitytrax.com
- Usage limits
- The included 5,000 monthly SecurityTrax Tokens expire after 30 days and do not roll over; additional token use draws from a dealer-controlled wallet.Read 2 Oct 2026 · securitytrax.com
Plans and prices
Active customer storage $0.15 a month Per active customer record each month; counts toward the $250 monthly minimum. Includes file storage, recurring invoicing, eDocs support, and SMS (third-party fees apply) Read 2 Oct 2026 · securitytrax.com
Customer create $3, paid once Per new customer onboarded; counts toward the $250 monthly minimum. Includes eDocs, unlimited credit checks (third-party fees apply), consumer financing applications, and customer and lead workflows Read 2 Oct 2026 · securitytrax.com
Operations Plus $5 a month Per active user each month; counts toward the $250 monthly minimum. Optional bundle with QuickBooks Online sync, advanced inventory and payable automation, license management, SSO, and Advanced API enablement Read 2 Oct 2026 · securitytrax.com
Standard usage-based plan $250 a month Monthly minimum; core usage counts toward it. New signups also pay a one-time $250 setup fee. $3 per new customer · $0.15 per active customer per month · 5,000 monthly SecurityTrax Tokens · token usage beyond allowance billed separately Read 2 Oct 2026 · securitytrax.com
Strong points and limits
Strong points
- Unified customer and technician records
- AI assistants and automations listed
- Broad business and payment integrations
- API access included
- Web, Android, and iOS platforms
Limits
- 250.00 USD monthly minimum
- New signups pay $250 setup fee
- Extra token usage billed separately
- No free plan or trial
Who it suits
It is aimed at security dealers and providers coordinating monitoring, installation, field service, customer records, and business operations. Teams needing mobile access, integrations, and API connectivity are within the stated audience.
Verdict
SecurityTrax combines dealer CRM, dispatch, work orders, inventory, billing, reporting, and integrations in one operating platform. Its usage-based pricing starts with a 250.00 USD monthly minimum, with setup and usage charges specified separately.
Where Specifiction places it
- Security System Installer Software#11 of 277.7
