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Smart Service

smartservice.com

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Spec score 8.3 #1 of 11 in AMC Software

Spec sheet

What it does
Smart Service is field-service management software for trades that combines scheduling, dispatch, work orders, customer records, invoicing and QuickBooks synchronization.Read 15 Oct 2026 · smartservice.com
Free plan
NoRead 20 Sep 2026 · smartservice.com
Integrations
Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage.Read 15 Oct 2026 · smartservice.com
Security
Smart Service states that payment transactions use PCI-compliant encryption.Read 15 Oct 2026 · smartservice.com
Headquarters
Dublin, Ohio, United StatesRead 28 Sep 2026 · smartservice.com
Founded
1992Read 28 Sep 2026 · smartservice.com
AI features
Smart Service Cloud includes Mission Control dispatch assistants, The Oracle reporting assistant, an AI Writing Assistant and an AI Knowledge Center.Read 15 Oct 2026 · smartservice.com
AI providers
The Oracle and Wingman use Claude, while the Writing Assistant and Knowledge Center use ChatGPT.Read 15 Oct 2026 · smartservice.com
API and extensibility
The company offers custom API configurations and custom development services, but the public site does not expose a self-service API reference or SDK download.Read 15 Oct 2026 · smartservice.com
Company headquarters and size
LinkedIn lists Smart Service headquarters in Dublin, Ohio and company size of 51–200 employees.Read 15 Oct 2026 · linkedin.com
Company history
The company timeline says My Service Depot began in 1992, Smart Service Enterprise launched in 2001, iFleet in 2010 and Smart Service Cloud in 2019.Read 15 Oct 2026 · smartservice.com
Company legal name
Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield.Read 15 Oct 2026 · crunchbase.com
Customer experience
Customer-facing capabilities include online booking, portals, notifications and two-way text messaging.Read 15 Oct 2026 · smartservice.com
Customer portal
YesRead 20 Sep 2026 · smartservice.com
Desktop requirements
Smart Service Desktop supports Windows 10/11 or Windows Server 2016/2019/2022, requires .NET Framework 4.8, and works with QuickBooks Desktop 2020 or newer.Read 15 Oct 2026 · app.smartservice.com
Documentation and support
The FAQ says customers receive online manuals, feature training videos, a dedicated onboarding team and ongoing US-based help-desk support.Read 15 Oct 2026 · smartservice.com
Inventory and assets
Administration tools track inventory, equipment and company assets to reduce shortages and scheduling conflicts.Read 15 Oct 2026 · smartservice.com
Invoicing and payments
Smart Service supports automatic or manual invoicing, card payments, ACH, online payments and deposits collected during booking or quoting.Read 15 Oct 2026 · smartservice.com
Invoicing and payments
YesRead 20 Sep 2026 · smartservice.com
Licence
The licence agreement identifies My Service Depot, LLC as the licensor and says Smart Service is generally licensed perpetually unless a quote specifies subscription software.Read 15 Oct 2026 · smartservice.com
Limit: bugs and crashes
G2 reviewers report that the software can be buggy and crash frequently.Read 15 Oct 2026 · g2.com
Limit: interface usability
Some G2 reviewers say features are difficult to access and the interface needs a cleaner, more modern design.Read 15 Oct 2026 · g2.com
Limit: pricing and contract complaints
Independent reviews mention expensive plans, unexpected recurring charges, contract changes, add-on costs and refund concerns.Read 15 Oct 2026 · getapp.com
Limit: scale and forms
A Software Advice reviewer reports slowdown and errors for very large customers, limited form editing, extra charges for custom forms and dependence on QuickBooks.Read 15 Oct 2026 · softwareadvice.com
Mobile app
iFleet runs on iPhone, iPad and Android and supports offline work, notes, photos, signatures, equipment records, forms, navigation and payments.Read 15 Oct 2026 · smartservice.com
Mobile platforms
bothRead 20 Sep 2026 · smartservice.com
Network requirements
Multi-workstation Desktop installations require networked computers and broadband; the requirements document discourages wireless connections.Read 15 Oct 2026 · app.smartservice.com
Notable news
My Service Depot announced its Smart Leads lead-capture product on September 1, 2013, describing direct transfer of website leads into Smart Service and QuickBooks.Read 15 Oct 2026 · prweb.com
Offline mode
YesRead 20 Sep 2026 · smartservice.com
Praise: QuickBooks integration
Independent reviewers repeatedly praise the QuickBooks connection for reducing double entry and simplifying scheduling, billing and synchronization.Read 15 Oct 2026 · softwareadvice.com
Praise: scheduling and dispatch
Review summaries describe scheduling, dispatching and route management as major efficiency benefits, including reduced travel time and better crew coordination.Read 15 Oct 2026 · getapp.com
Praise: support
Reviewers frequently describe technical support as responsive, knowledgeable and effective at resolving issues.Read 15 Oct 2026 · softwareadvice.com
QuickBooks dependency
The product is designed for QuickBooks Pro, Premier, Enterprise and Online, and iFleet relies on Smart Service Desktop for QuickBooks synchronization.Read 15 Oct 2026 · smartservice.com
Quoting
Dynamic quoting supports detailed quotes, multiple service packages, pricing tiers and electronic approvals.Read 15 Oct 2026 · smartservice.com
Rating on Capterra
4.3 out of 5 from 269 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.3 out of 5 from 13 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.3 out of 5 from 269 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
2.7 out of 5 from 75 reviewsRead 15 Oct 2026 · play.google.com
Rating on Software Advice
4.3 out of 5 from 269 reviewsRead 15 Oct 2026 · softwareadvice.com
Recurring jobs
YesRead 20 Sep 2026 · smartservice.com
Route optimization
YesRead 20 Sep 2026 · smartservice.com
Scheduling and dispatch
The platform provides drag-and-drop scheduling, recurring scheduling, automated dispatching, routing and crew scheduling.Read 15 Oct 2026 · smartservice.com
Updates
The company says it releases a major Smart Service and iFleet update each quarter; Desktop updates require current support payments.Read 15 Oct 2026 · smartservice.com
Work orders
Technicians can receive schedules, update job status, complete digital forms and submit work orders from mobile devices.Read 15 Oct 2026 · smartservice.com

Plans and prices

Standard Subscription Price not published Smart Service Cloud or Desktop offering · Annual subscription option Read 20 Sep 2026 · smartservice.com
Enterprise Subscription Price not published Franchise support · Multi-division support · Multi-location support Read 20 Sep 2026 · smartservice.com
Purchase Option Price not published Purchase licensing for Smart Service Desktop · Annual support and services renewal Read 20 Sep 2026 · smartservice.com
Standard Subscription (Cloud or Desktop) $129.99 a month per user; discounted annually; three-user minimum software, onboarding and data conversion included · franchise, multi-division and multi-location support Read 15 Oct 2026 · smartservice.com

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