Smart Service vs Zentid
Smart Service
smartservice.comZentid
zentid.comSide by side
| Figure | Smart Service | Zentid |
|---|---|---|
| Price from | — | 299 AED/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 8 |
| Spec score · AMC Software | 8.3 (#1) | 8.3 (#2) |
| Customer portal | Yes | The browser customer portal supports service booking, live status, report approval and service-history access. |
| Founded | 1992 | LinkedIn lists Zentid FSM as founded in 2025. |
| Headquarters | Dublin, Ohio, United States | LinkedIn lists headquarters in Qusais, Dubai, United Arab Emirates. |
| Integrations | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. | The home page shows integrations or connectors for Stripe, WhatsApp, Zoho Books, WATI, Tidio, Twilio, Calendly, QuickBooks and Zendesk. |
| Rating on Capterra | 4.3 out of 5 from 269 reviews | Capterra shows 0.0 out of 5 from 0 reviews. |
| Rating on GetApp | 4.3 out of 5 from 269 reviews | GetApp shows a 0 rating from 0 reviews for Zentid FSM. |
| Rating on Software Advice | 4.3 out of 5 from 269 reviews | Software Advice lists Zentid FSM as having no reviews yet. |
| Security | Smart Service states that payment transactions use PCI-compliant encryption. | Zentid states that it uses encryption at rest and in transit, access controls, role-based permissions, secure cloud infrastructure and regular backups. |
| What it does | Smart Service is field-service management software for trades that combines scheduling, dispatch, work orders, customer records, invoicing and QuickBooks synchronization. | Zentid Field OS combines field service, workforce management, CRM, reporting and business workflows in one platform. |
| Work orders | Technicians can receive schedules, update job status, complete digital forms and submit work orders from mobile devices. | Users can create, assign and track digital work orders with checklists, photos and notes. |
Plans
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
Zentid
- Starter299 AED a month
- Starter Plan299 AED a month
- Essential699 AED a month
- Essential Plan699 AED a month
- Growth1,799 AED a month
- Growth Plan1,799 AED a month
- Scale2,999 AED a month
- Scale Plan2,999 AED a month
In their own words
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.
Zentid
Zentid Field OS combines field service, workforce management, CRM, and reporting for service businesses. Field Service covers work orders, SLAs, instant invoicing, contracts, and maintenance plans. Field Report supports digital forms, photos, and signatures, then produces branded PDFs automatically. Field Workforce includes job scheduling, live tracking, and an offline mobile app; technicians can keep working without connectivity, with data syncing when a connection returns. Zen AI can assist with scheduling, service reports, enquiries, and routine tasks. The maker lists integrations including Stripe, WhatsApp, Zoho Books, WATI, Tidio, Twilio, Calendly, QuickBooks, and Zendesk. Every plan includes an open API and webhooks. The Field mobile app is available through the App Store and Google Play. Plans cost 299 AED a month for Starter, 699 AED a month for Essential, 1,799 AED a month for Growth, and 2,999 AED a month for Scale; prices exclude VAT. Plans have monthly WhatsApp conversation caps of 100, 300, 1,000, and 2,500 respectively. A free plan and free trial are available.