Smart Service 8.3 Visit Zentid
zentid.com
What it is
Zentid Field OS combines field service, workforce management, CRM, and reporting for service businesses. Field Service covers work orders, SLAs, instant invoicing, contracts, and maintenance plans. Field Report supports digital forms, photos, and signatures, then produces branded PDFs automatically. Field Workforce includes job scheduling, live tracking, and an offline mobile app; technicians can keep working without connectivity, with data syncing when a connection returns. Zen AI can assist with scheduling, service reports, enquiries, and routine tasks. The maker lists integrations including Stripe, WhatsApp, Zoho Books, WATI, Tidio, Twilio, Calendly, QuickBooks, and Zendesk. Every plan includes an open API and webhooks. The Field mobile app is available through the App Store and Google Play. Plans cost 299 AED a month for Starter, 699 AED a month for Essential, 1,799 AED a month for Growth, and 2,999 AED a month for Scale; prices exclude VAT. Plans have monthly WhatsApp conversation caps of 100, 300, 1,000, and 2,500 respectively. A free plan and free trial are available.
Spec sheet
- What it does
- Zentid Field OS combines field service, workforce management, CRM, reporting and business workflows in one platform.Read 14 Oct 2026 · zentid.com
- Product
- Zentid Field OS combines field service, workforce management, CRM, and reporting in one platform for service businesses.Read 7 Oct 2026 · zentid.com
- API
- Every plan includes an open API and webhooks for connecting other tools.Read 7 Oct 2026 · zentid.com
- Integrations
- The home page shows integrations or connectors for Stripe, WhatsApp, Zoho Books, WATI, Tidio, Twilio, Calendly, QuickBooks and Zendesk.Read 14 Oct 2026 · zentid.com
- Mobile apps
- Zentid Field is available through the App Store and Google Play, according to the maker’s site.Read 7 Oct 2026 · zentid.com
- Security
- Zentid states that it uses encryption at rest and in transit, access controls, role-based permissions, secure cloud infrastructure and regular backups.Read 14 Oct 2026 · zentid.com
- Support
- Plan support ranges from community support to email, priority chat/call/email and 24x7 call/chat/email support.Read 14 Oct 2026 · zentid.com
- Headquarters
- LinkedIn lists headquarters in Qusais, Dubai, United Arab Emirates.Read 14 Oct 2026 · ae.linkedin.com
- Founded
- LinkedIn lists Zentid FSM as founded in 2025.Read 14 Oct 2026 · ae.linkedin.com
- AI
- Zen AI can help schedule jobs, improve service reports, respond to enquiries, and automate routine tasks.Read 7 Oct 2026 · zentid.com
- AI data use
- Zentid says customer data is not used to train general-purpose AI models.Read 7 Oct 2026 · zentid.com
- API and webhooks
- The pricing page advertises an open API and webhooks on every plan.Read 14 Oct 2026 · zentid.com
- Apple app limitations
- The Apple listing identifies the app as iPhone-only, English-language and says upcoming features include invoicing, geolocation assignment and advanced analytics.Read 14 Oct 2026 · apps.apple.com
- Apple platform requirement
- The iOS app requires iOS 15 or later; its Mac listing requires macOS 12 or later with an Apple M1 chip or later.Read 14 Oct 2026 · apps.apple.com
- Company size
- LinkedIn lists Zentid FSM as having 2–10 employees.Read 14 Oct 2026 · ae.linkedin.com
- Contracts
- AMC and contract tools track agreements, renewal alerts, service history and documents.Read 14 Oct 2026 · zentid.com
- Customer data
- Zentid says customers own their service data and may access, export, or request deletion of it, subject to account permissions and applicable agreements.Read 7 Oct 2026 · zentid.com
- Customer portal
- The browser customer portal supports service booking, live status, report approval and service-history access.Read 14 Oct 2026 · zentid.com
- Data ownership
- The privacy policy says customers own their service data and can access, export or request deletion subject to permissions and agreements.Read 14 Oct 2026 · zentid.com
- Data retention
- After account termination, service data is deleted from active databases within six months and backups within a further three months.Read 14 Oct 2026 · zentid.com
- Field service
- Field Service includes work orders, SLAs, instant invoicing, contracts, and maintenance plans.Read 7 Oct 2026 · zentid.com
- Google Play availability
- Google Play lists Zentid Field with 100+ downloads and an April 21, 2026 update.Read 14 Oct 2026 · play.google.com
- Google Play data disclosure
- Google Play states that the developer declares no data shared with third parties and no data collected.Read 14 Oct 2026 · play.google.com
- Invoicing
- Invoices can be generated when jobs are completed, with payment-status tracking and sharing by email or WhatsApp.Read 14 Oct 2026 · zentid.com
- Leadership
- The About page identifies Nizam Nmk as co-founder and CEO, Nihal Karadan as co-founder and CTO, and Fayis K as co-founder for growth.Read 14 Oct 2026 · zentid.com
- Legal entity
- Zentid's privacy policy names the entity Zentid Computer Systems Software Trading LLC, registered in the UAE.Read 14 Oct 2026 · zentid.com
- Limit: Capterra review coverage
- Capterra reports no user reviews and marks the free trial as unavailable on its listing.Read 14 Oct 2026 · capterra.com
- Limit: GetApp pricing
- GetApp displays no pricing information for Zentid FSM.Read 14 Oct 2026 · getapp.com
- Limit: Software Advice pricing
- Software Advice says pricing is available upon request rather than publishing a starting price.Read 14 Oct 2026 · softwareadvice.com
- Limits
- Listed plans cap WhatsApp conversations monthly at 100, 300, 1,000, and 2,500 respectively; prices exclude VAT.Read 7 Oct 2026 · zentid.com
- Mobile app feature set
- Google Play lists work-order scheduling, live technician tracking, WhatsApp, digital work orders, invoicing, client management and automated notifications.Read 14 Oct 2026 · play.google.com
- Offline operation
- The mobile app works offline for jobs, forms, photos, signatures and updates, synchronizing when connectivity returns.Read 14 Oct 2026 · zentid.com
- Offline use
- Technicians can work offline and their data syncs automatically when connectivity returns.Read 7 Oct 2026 · zentid.com
- Products
- The platform includes Zentid FSM, Zentid CRM, Zentid Field Workforce and Zentid Field Report.Read 14 Oct 2026 · zentid.com
- Rating on Apple App Store
- The app page says it has not received enough ratings or reviews to display an overview.Read 14 Oct 2026 · apps.apple.com
- Rating on Capterra
- Capterra shows 0.0 out of 5 from 0 reviews.Read 14 Oct 2026 · capterra.com
- Rating on GetApp
- GetApp shows a 0 rating from 0 reviews for Zentid FSM.Read 14 Oct 2026 · getapp.com
- Rating on Software Advice
- Software Advice lists Zentid FSM as having no reviews yet.Read 14 Oct 2026 · softwareadvice.com
- Regional availability
- The company says it currently provides services to businesses in the UAE and Saudi Arabia.Read 14 Oct 2026 · zentid.com
- Release activity
- Apple release notes document fixes for unexpected logouts during server downtime, deployments, network interruptions and timeouts.Read 14 Oct 2026 · apps.apple.com
- Reporting
- Field Report supports digital forms, photos, signatures, and automatically branded PDFs.Read 7 Oct 2026 · zentid.com
- Scheduling
- Scheduling supports drag-and-drop planning, skill-based assignment and live dispatch updates.Read 14 Oct 2026 · zentid.com
- SLA management
- SLA tools include job-type timers, breach alerts and SLA performance reporting.Read 14 Oct 2026 · zentid.com
- Supported languages
- The platform and mobile app provide Arabic and English interfaces.Read 14 Oct 2026 · zentid.com
- Technician tracking
- The product provides live GPS location, job-status and attendance visibility for technicians.Read 14 Oct 2026 · zentid.com
- WhatsApp is used for job notifications, service updates, customer communication and document sharing.Read 14 Oct 2026 · zentid.com
- Work orders
- Users can create, assign and track digital work orders with checklists, photos and notes.Read 14 Oct 2026 · zentid.com
- Workforce
- Field Workforce includes job scheduling, live tracking, and an offline mobile app.Read 7 Oct 2026 · zentid.com
Plans and prices
Starter 299 AED a month 299 AED/monthly /5 Users; annual billing saves 2 months 1 office user · 2 field supervisors · 2 field technicians · 100 WhatsApp conversations/month Read 14 Oct 2026 · zentid.com
Starter Plan 299 AED a month 299 AED/monthly 5 users · 2 field technicians · 100 WhatsApp conversations/month Read 7 Oct 2026 · zentid.com
Essential 699 AED a month 699 AED/monthly /10 Users; annual billing saves 2 months 3 office users · 3 field supervisors · 5 field technicians · 300 WhatsApp conversations/month Read 14 Oct 2026 · zentid.com
Essential Plan 699 AED a month 699 AED/monthly 10 users · 5 field technicians · 300 WhatsApp conversations/month Read 7 Oct 2026 · zentid.com
Growth 1,799 AED a month 1799 AED/monthly /25 Users; annual billing saves 2 months 3 office users · 6 field supervisors · 16 field technicians · 1,000 WhatsApp conversations/month Read 14 Oct 2026 · zentid.com
Growth Plan 1,799 AED a month 1799 AED/monthly 25 users · 16 field technicians · 1,000 WhatsApp conversations/month Read 7 Oct 2026 · zentid.com
Scale 2,999 AED a month 2999 AED/monthly /50 Users; annual billing saves 2 months 5 office users · 10 field supervisors · 35 field technicians · 2,500 WhatsApp conversations/month Read 14 Oct 2026 · zentid.com
Scale Plan 2,999 AED a month 2999 AED/monthly 50 users · 35 field technicians · 2,500 WhatsApp conversations/month Read 7 Oct 2026 · zentid.com
Strong points and limits
Strong points
- Combines field service, workforce, CRM, and reporting
- Technicians can work offline with automatic sync
- Includes an open API and webhooks on every plan
- Offers a free plan and free trial
- Lists integrations including Stripe and QuickBooks
Limits
- Prices exclude VAT
- Plans cap monthly WhatsApp conversations
- Starter is limited to 5 users and 2 technicians
Who it suits
Zentid suits service businesses coordinating field technicians, work orders, maintenance, reporting, and customer data. It may be useful to teams that need offline mobile work and integrations through an API or webhooks.
Zentid in depth
Read the full write-up
Zentid is an operations platform for service businesses, particularly teams managing elevator assets, inspections, and recurring maintenance. It suits companies that want office workflows and technician work in one system. Its broad scope is appealing, but the separate user, technician, and WhatsApp caps make plan fit a practical constraint.
Overview
Zentid Field OS brings field service, workforce management, CRM, and reporting together. That breadth can keep job coordination, customer workflows, and service records within one platform rather than splitting them across separate tools. The elevator asset register, inspection workflows, preventive maintenance, service dispatch, contract management, and compliance records make it especially relevant to equipment-service teams.
For a business that needs only basic dispatch, the wider operating scope may be more than it needs. Teams should also account for the fact that each paid tier caps users, field technicians, and monthly WhatsApp conversations independently.
Key features
Field Service covers work orders, SLAs, instant invoicing, contracts, and maintenance plans. Taken together, those capabilities span job handling, billing, and recurring service; they are useful when a team needs more than a dispatch board. Field Report supports digital forms, photos, signatures, and automatically branded PDFs, giving technicians a consistent way to document visits and inspections.
Field Workforce combines job scheduling and live tracking with an offline mobile app. Technicians can continue working without connectivity, with data syncing automatically when service returns. That is a meaningful advantage for field work in areas with unreliable coverage, though the plans still impose technician limits.
Zen AI can help schedule jobs, improve reports, respond to enquiries, and automate routine tasks. Zentid says customer data is not used to train general-purpose AI models. Every plan includes an open API and webhooks, so teams can connect other tools; listed integrations include Stripe, WhatsApp, Zoho Books, WATI, Tidio, Twilio, Calendly, QuickBooks, and Zendesk.
The privacy policy describes encryption, access controls, role-based permissions, secure cloud infrastructure, and regular backups. Customers own their service data and may access, export, or request deletion of it, subject to account permissions and applicable agreements. Those provisions matter to businesses handling service records, but they do not replace a review of the terms that apply to a particular account.
Pricing
Zentid has a free plan and a free trial, but the four priced monthly tiers show the main capacity trade-off. Prices exclude VAT.
Starter Plan: 299 AED a month, with 5 users, 2 field technicians, and 100 WhatsApp conversations monthly. It is the lowest-cost paid entry for a small operation, but the two-technician ceiling leaves little room for a larger field team.
Essential Plan: 699 AED a month, with 10 users, 5 field technicians, and 300 WhatsApp conversations monthly. This fits a modest team needing more capacity; it also lists priority chat, call, and email support.
Growth Plan: 1,799 AED a month, with 25 users, 16 field technicians, and 1,000 WhatsApp conversations monthly. It is aimed at teams that have outgrown the lower seat and technician limits, with a higher messaging allowance to match.
Scale Plan: 2,999 AED a month, with 50 users, 35 field technicians, and 2,500 WhatsApp conversations monthly. It provides the highest stated capacity and 24x7 call, chat, and email support, but is only a fit if the team needs that scale and service level.
All plans include the open API and webhooks. The WhatsApp allowance is a separate monthly limit at every tier, so teams relying on those conversations should compare expected usage as carefully as headcount. Custom pricing may be worth exploring for needs that do not fit these stated capacities.
Platforms
Zentid supports Android, iOS, and web, with an API across plans. Its maker says the Zentid Field mobile app is available through the App Store and Google Play. The offline app and automatic sync are particularly useful for technicians whose work takes them beyond dependable connectivity.
Who it's for
Zentid is best suited to service businesses coordinating multiple technicians and maintaining records across inspections, contracts, and preventive maintenance. Elevator service providers have a particularly relevant set of tools in the asset register and compliance workflows. It is less compelling for a small business that needs only simple job dispatch or does not need the broader CRM and reporting scope.
Pros and cons
Pro: Field service, workforce, CRM, and reporting sit in one platform, which can reduce the need to split connected operations across tools.
Pro: Offline technician work with automatic syncing supports field visits where connectivity is unreliable.
Pro: Every plan includes an API and webhooks, giving teams a route to connect other systems without reserving that capability for the highest tier.
Con: Plans cap users, field technicians, and WhatsApp conversations separately, so a team can outgrow one allowance before another.
Con: The entry paid tier allows only 2 field technicians and 100 WhatsApp conversations monthly, which may constrain even a small operation with frequent messaging.
Con: Prices exclude VAT, so the listed monthly amount is not the full payable cost.
Alternatives
For a broader comparison of products in this niche, start with Elevator Service Software.
Guspora is the alternative to consider if a free Android or web option is the priority; its Free Core plan covers one company workspace.
ElevaTechPro is worth comparing for teams that want a customer portal and up to 500 units on a plan capped at 20 users, with pricing based on team size.
ElevatorPlus is an option for buyers considering a one-time fixed-cost product, though mandatory annual AMC and server costs are additional.
Field Ascend offers a 30-day trial with unlimited jobs and quotes; it may suit a team that wants to assess that workflow before paying.
LiftFlow is another paid alternative for Android and web.
Prexira may suit a small team seeking a $55 a month Founder Plan with a price locked for life, up to 10 users, and up to 3 sites.
KomplyOS is another option, with a Starter plan at $209 a month for up to 15 buildings and 5 users.
LiftGrid may fit a team prioritizing elevator capacity: its Starter plan is $89 a month for up to 100 elevators and 3 users.
Verdict
Choose Zentid if your service operation needs field work, inspections, recurring maintenance, and reporting under one roof, especially when technicians need offline access. The included API and broad elevator-service tooling strengthen the case. Look elsewhere if you need a lightweight dispatch tool or if your expected technician or WhatsApp volume pushes you into a higher tier than your budget supports.
Verdict
Zentid puts field operations, reporting, and workforce coordination in one platform, with offline mobile work and an API included across plans. Compare the plan’s user, technician, and WhatsApp limits with your team’s needs.
Where Specifiction places it
- AMC Software#2 of 118.3
- Elevator Service Software#5 of 248.3
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