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SPECIFICTION
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Field Ascend

field-ascend.com

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Spec score 8.2 #6 of 24 in Elevator Service Software

What it is

Field Ascend is a field service platform for elevator contractors managing maintenance visits, emergency repairs, inspections, dispatch, work orders, quotes, invoices, and asset history. Technicians using Android or iOS can view job details, add notes and photos, complete checklists, collect signatures, and update job status. Elevator workflows cover recurring preventive maintenance, urgent breakdown dispatch, and follow-up repairs for defects or deficiencies. Customer sites and elevator assets can be connected to earlier visits, records, and follow-up work. The mobile app stores jobs, checklists, photos, signatures, and time entries locally, then queues them to sync when connectivity returns. AI-assisted tools draft quotes and reports, analyze purchase orders, and suggest job assignments; users confirm suggested technician assignments. Where configured, QuickBooks Online workflows can sync customers, invoices, products or services, and payment status. Pro costs $13 per user per month, with a three-user minimum. A 30-day trial requires a card at sign-up. Teams may still need to maintain their own applicable compliance processes; the product is not a replacement for professional compliance judgment.

Spec sheet

Purpose
Field Ascend helps elevator contractors manage maintenance visits, emergency repairs, inspections, dispatch, work orders, quotes, invoices and asset history in one field service platform.Read 28 Sep 2026 · field-ascend.com
Intended users
The pricing page describes the product as designed for multi-user office and field teams and states a three-user minimum; it recommends a simpler tool for solo operators.Read 28 Sep 2026 · field-ascend.com
Free plan
NoRead 22 Sep 2026 · field-ascend.com
Paid from
13Read 22 Sep 2026 · field-ascend.com
Security
The security page says browser and mobile traffic uses HTTPS/TLS, data is encrypted at rest by managed database and document-storage platforms, and access is scoped by tenant and user permissions.Read 28 Sep 2026 · field-ascend.com
Support
The free trial includes email support, and the Custom plan offers more tailored onboarding support.Read 28 Sep 2026 · field-ascend.com
Accounting integration
Field Ascend supports QuickBooks Online workflows for syncing customers, invoices, products or services and payment status where configured.Read 28 Sep 2026 · field-ascend.com
AI and automation
The features page describes AI-assisted quote drafting, report building, purchase-order analysis and job assignment suggestions, with users confirming suggested technician assignments.Read 28 Sep 2026 · field-ascend.com
Asset history
Customer sites and elevator assets can be connected to previous visits, notes, photos, documents, defects and follow-up work.Read 28 Sep 2026 · field-ascend.com
Company identity and location
The U.S. privacy policy identifies Field Ascend Ltd as established in the United Kingdom and gives its registered office as Kapellbruke, Honeysuckle Lane, Longsdon, Stoke-On-Trent, England.Read 28 Sep 2026 · field-ascend.com
Compliance limitation
The elevator page says teams may still need to maintain their own state, jurisdictional, ASME A17.1/CSA B44, OSHA or authority-having-jurisdiction processes, and that the product is not a replacement for professional compliance judgment.Read 28 Sep 2026 · field-ascend.com
Maintenance and repairs
The elevator workflows include recurring preventive maintenance scheduling, dispatch for urgent breakdowns, and follow-up repair workflows for defects and deficiencies.Read 28 Sep 2026 · field-ascend.com
Mobile work orders
Technicians can view job details, add notes and photos, complete checklists, collect signatures and update job status from mobile.Read 28 Sep 2026 · field-ascend.com
Offline use
The mobile app stores jobs, checklists, photos, signatures and time entries locally and queues them to sync when connectivity returns.Read 28 Sep 2026 · field-ascend.com

Plans and prices

Free Trial Free 30 days · card required at sign-up · standard product features · unlimited jobs and quotes · email support Read 28 Sep 2026 · field-ascend.com
Pro Plan $13 a month per user per month; minimum 3 users (from $39/month) Standard product features included · no setup fee · no required annual contract Read 28 Sep 2026 · field-ascend.com
Custom Priced on request Let’s Talk Everything in Pro · tailored onboarding support · custom workflow discussion · integration planning · operational rollout guidance Read 28 Sep 2026 · field-ascend.com

Every Field Ascend plan and price →

Strong points and limits

Strong points

  • Mobile work orders support photos and signatures
  • Offline jobs queue for later synchronization
  • Recurring preventive maintenance and urgent dispatch workflows
  • AI-assisted quote and report drafting
  • QuickBooks Online workflows where configured

Limits

  • No free plan
  • Pro requires at least three users
  • 30-day trial requires a card at sign-up
  • Teams retain their own compliance processes

Who it suits

Field Ascend is aimed at multi-user office and field teams in elevator contracting, rather than solo operators. It may suit teams that need mobile work orders, asset history, and maintenance or repair workflows.

Verdict

Field Ascend brings elevator service work orders, asset history, dispatch, and invoicing into a field-service platform with offline mobile support. Its three-user minimum and the need for separate compliance judgment are important constraints for evaluating fit.

Where Specifiction places it

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