AlarmOps vs Uptick

AlarmOps is a cloud-based field service management platform for fire and security companies. It combines job operations, compliance tracking, digital forms, tax integration and customer management. Teams can track jobs from dispatch to completion, including live job status and engineer progress. Engineers can complete job sheets on site using mobile access, and submitted sheets produce branded PDFs. Service contracts can create scheduled jobs on a chosen cadence; SLA tools add per-job countdown timers, automated breach alerts and performance reports by customer or contract.

For compliance, AlarmOps lists 12 pre-built BAFE SP203-1 registers that update when engineers submit job forms. It supports BS 5839 Parts 1 and 6, BAFE SP203-1 Version 8.0.1, and documentation structured for SSAIB and NSI audit requirements. Teams can export registers as audit-ready PDFs and manage version-controlled policies and procedures. Access includes a desktop web dashboard, mobile web and native Android and iOS apps; the iOS app supports offline use. Plans start at £59 a month for Starter, with Professional at £129 a month and Enterprise at £299 a month. A free trial is available, with no credit card required to start.

Uptick is an operating system for fire and security businesses, bringing quotes, scheduling, reports, and invoices into one product. It is aimed especially at fire inspection, testing, and maintenance teams with 3–50 field technicians. Technicians can complete digital inspection forms based on local standards, using hundreds of templates or adapting forms for customer and site needs. Scheduling includes recurring inspections and an AI Scheduler that assigns technicians and tasks in one click. Other features cover asset lists, deficiencies and sales quotes, billing, inventory, timesheets, installation projects, a customer portal, and reporting. The product includes a technician mobile app and offline mode. Listed integrations include Xero, QuickBooks, Sage, MYOB, Joyfill, Honeywell, Locatrix, and The Compliance Engine; field and office transactions integrate directly with Xero, QuickBooks, and MYOB. Uptick says most companies can get started within two months and that served regions have local support. Pricing is available on request; the plan is invoiced monthly and can be canceled at any time. The maker says it may not suit one-person handyman businesses or buyers needing enterprise-level asset-management complexity.