Alcatel-Lucent Enterprise Rainbow vs CloudCall
Alcatel-Lucent Enterprise Rainbow
al-enterprise.com
CloudCall
cloudcall.comSide by side
| Figure | Alcatel-Lucent Enterprise Rainbow | CloudCall |
|---|---|---|
| Price from | Free | $20/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Unified Communications Software | 8.3 (#10) | 8.2 (#11) |
| Founded | Alcatel-Lucent Enterprise says it was established as a standalone company in 2014. | 2012 |
| Product | Rainbow is a cloud communication and collaboration platform for businesses, with UCaaS services and a CPaaS developer platform. | CloudCall is a unified communications platform that captures calls and other communications and saves them into CRM records. |
| Support | ALE’s support page directs Rainbow users to its Help Center for setup help, troubleshooting, and questions. | CloudCall support is reachable by ticket, email or phone, with regional weekday support hours published for Australia, UK/EMA and US/Canada. |
Plans
Alcatel-Lucent Enterprise Rainbow
- Rainbow Essential (free service)Free
- Rainbow business subscriptionsPriced on request
- Rainbow CPaaSPrice not published
In their own words
Alcatel-Lucent Enterprise Rainbow
Alcatel-Lucent Enterprise Rainbow is a cloud communication and collaboration platform for businesses, combining UCaaS services with a CPaaS developer platform. Teams can use real-time messaging, audio and video calls, conferencing, screen sharing, and file sharing. Meetings support up to 120 participants and 12 simultaneous video streams. Rainbow can connect an existing on-premises telephony system or cloud PBX, including ALE OXO Connect, OmniPCX Enterprise, and non-ALE PBXs. Connectors integrate communications with tools such as Microsoft Teams and Salesforce; APIs and SDKs connect apps, websites, and workflows. Developer resources include REST APIs, web, iOS, Android, and Node.js SDKs, webhooks, bots, and a free sandbox. Rainbow is available on Android, iOS, macOS, web, and Windows, as well as through an API. ALE says it encrypts service connections and call media, and that Rainbow follows applicable privacy laws including GDPR and CCPA. The service lists ISO 27001 certification and European certifications or approvals including ACN, C5, ENS, and CSPN. Individual use has a free plan; business subscription pricing is available on request.