Alcatel-Lucent Enterprise Rainbow vs Rainbow

Alcatel-Lucent Enterprise Rainbow is a cloud communication and collaboration platform for businesses, combining UCaaS services with a CPaaS developer platform. Teams can use real-time messaging, audio and video calls, conferencing, screen sharing, and file sharing. Meetings support up to 120 participants and 12 simultaneous video streams. Rainbow can connect an existing on-premises telephony system or cloud PBX, including ALE OXO Connect, OmniPCX Enterprise, and non-ALE PBXs. Connectors integrate communications with tools such as Microsoft Teams and Salesforce; APIs and SDKs connect apps, websites, and workflows. Developer resources include REST APIs, web, iOS, Android, and Node.js SDKs, webhooks, bots, and a free sandbox. Rainbow is available on Android, iOS, macOS, web, and Windows, as well as through an API. ALE says it encrypts service connections and call media, and that Rainbow follows applicable privacy laws including GDPR and CCPA. The service lists ISO 27001 certification and European certifications or approvals including ACN, C5, ENS, and CSPN. Individual use has a free plan; business subscription pricing is available on request.

Rainbow is a cloud-based communication and collaboration platform for businesses, connecting people, objects and interactions through the cloud. Its tools include persistent one-to-one and group chat, presence information, task management, voice and video calls, screen or app sharing, and file sharing. Telephony features available on eligible plans include PBX control, phone presence, call logging, VoIP, caller identification, forwarding and voicemail. Office integrations include Google Chrome Click2Call, Rainbow Telephony for Microsoft Teams, Microsoft 365 Exchange Online or Google Calendar, and an Outlook plug-in. Hybrid telephony can connect with OmniPCX Enterprise, OXO Connect and third-party integrations for Cisco, NEC, Mitel and Asterisk. Rainbow offers cloud, on-premises and hybrid deployments, and its services are available in more than 75 countries and 22 languages. The plans list AES-256 encryption, region-based data residency and SAML or OIDC single sign-on. Essential costs nothing; Business costs €2 a month per user, and Enterprise costs €4 a month per user. Business and Enterprise include 24/7 support and an uptime SLA; Essential includes a digital Help Center.