| Price from | $26.25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 15 | 5 |
| Spec score · Market Research Software | 9.4 (#1) | 7.7 (#25) |
| Compliance | Alchemer lists SOC 2 Type II, ISO 27001, GDPR, HIPAA, CCPA and FERPA compliance or support on its security pages. | Appinio states that it is fully GDPR compliant and its Data Shield page states that it is SOC 2 certified. |
| Security controls | Official security material describes encryption at rest and in transit, regional data isolation, SAML SSO, MFA, RBAC, AWS architecture and customer-managed retention. | Appinio states that it encrypts data at rest and in transit, SSL-secures application traffic, applies least-privilege access, and enforces multi-factor authentication on its tools. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | Appinio research consultants review submitted surveys within one working day and provide recommendations or adjustments. |
| Survey distribution | The Survey page lists email, SMS, QR codes, shared links, polls, and video responses as ways to gather feedback. | Link Surveys can be shared through a custom link or QR code with the customer’s own audience. |
