Alchemer vs BuildBetter
Alchemer
alchemer.com
BuildBetter
buildbetter.aiSide by side
| Figure | Alchemer | BuildBetter |
|---|---|---|
| Price from | $26.25/mo | $7.99/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 15 | 5 |
| Spec score · Voice of Customer Software | 9.4 (#1) | 7.8 (#9) |
| Compliance | Alchemer lists SOC 2 Type II, ISO 27001, GDPR, HIPAA, CCPA and FERPA compliance or support on its security pages. | The trust page identifies BuildBetter as SOC 2 Type II certified, HIPAA compliant, GDPR compliant, and penetration-test audited. |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | The integrations page lists 140+ integrations, including Zoom, Google Meet, Slack, Zendesk, Intercom, Salesforce, HubSpot, Jira, Linear, and GitHub. |
| Security | Alchemer says data is encrypted at rest and in transit and lists SAML 2.0 SSO, MFA, and role-based access control among its security controls. | BuildBetter states customer data is not used to train its models and that data is encrypted at rest and in transit in an isolated AWS production project. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | Email support is included in all plans; Explorer and Pro include Slack priority support, while Enterprise includes a dedicated success team. |
Plans
Alchemer
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
- Full AccessPriced on request
- Business PlatformPriced on request
- Free PlanFree
- Collaborator Monthly$55 a month
BuildBetter
- Hobby$7.99 a month
- Starter$134 a month
- Explorer$314 a month
- Pro$17,280 a year
- Enterprise & HeadlessPriced on request
In their own words
BuildBetter
BuildBetter brings customer conversations and company context together so teams can turn feedback into work across product, sales, success, support, and engineering. It captures calls, tickets, documents, Slack feedback, and other connected sources, maps signals to accounts, and links answers to their sources. Its tools include signals, clusters, reports, dashboards, knowledge, workflows, document generation, triage, projects, and prototyping. BuildBetter lists 140+ integrations, including Zoom, Google Meet, Slack, Zendesk, Salesforce, Jira, Linear, and GitHub. Its REST API can move data, query connected sources, manage taxonomy and context, and build a product knowledge base. BuildBetter says its AOT model classifies qualitative data with 99% accuracy. Plans have unlimited seats, but feature access and annual credit allowances vary, and unused credits expire at the end of each allowance period. Paid plans start at $95.88/yr; there is no free plan. Platforms listed are API, iOS, macOS, and web. BB Mobile is an iOS recording app in beta.