Alchemer vs Key Survey

Alchemer

Figure	Alchemer	Key Survey
Price from	$26.25/mo	—
Free plan	Yes	—
Free trial	Yes	Yes
Open source	—	—
Web	Yes	Yes
Windows	—	Yes
iOS	Yes	Yes
Android	Yes	Yes
API	Yes	Yes
Self-hosted	—	Yes
Plans published	15	2
Spec score · Survey Software	9.4 (#2)	8.0 (#51)
Response analytics	Yes	Yes
API access	Yes	Yes
Custom branding	Yes	Yes
Free plan	Yes	No
Integrations	The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems.	Its Web Services API can publish and manage surveys, extract survey data, and create or manage users and tasks; the page says the API is based on SOAP standards.
Logic branching	Yes	Yes
Reporting	Help documentation covers standard reports, crosstabs, comparison, fall-off, profile and TURF reports plus Excel, CSV and SPSS exports.	The product offers summary, respondent-level, statistical, and custom reports, with exports including PDF, Excel, CSV, SPSS, and XML.
Security	Alchemer says data is encrypted at rest and in transit and lists SAML 2.0 SSO, MFA, and role-based access control among its security controls.	The feature list states that the enterprise product includes encryption at rest and in transit, password complexity controls, and audit logs.
Support	Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training.	The pricing page lists 24/5 technical support for Starter and Enterprise, and 24/5 live chat for Enterprise.

Alchemer has no write-up on Specifiction yet; its figures are above.

Key Survey has no write-up on Specifiction yet; its figures are above.