Alchemer vs OpenSurvey
Alchemer
alchemer.com
OpenSurvey
opensurvey.cloudSide by side
| Figure | Alchemer | OpenSurvey |
|---|---|---|
| Price from | $26.25/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 15 | 2 |
| Spec score · Survey Software | 9.4 (#2) | 8.5 (#25) |
| Spec score · Survey API Software | 9.4 (#1) | 8.8 (#6) |
| Response analytics | Yes | Yes |
| API access | Yes | Yes |
| Custom branding | Yes | Yes |
| Free plan | Yes | Yes |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | The documentation lists a native Stripe Customer Portal integration for subscription management and says webhooks sync subscription status. |
| Intended users | Alchemer describes its audience as customer-obsessed teams and highlights multi-location businesses, mission-based organizations, and teams across industries. | The homepage describes self-hosting as suited to enterprises with strict compliance requirements. |
| Logic branching | Yes | Yes |
| Self-hosting | The product is presented as an Alchemer-hosted cloud service with regional application data centers; the reviewed pages provide no self-hosting package. | The Open Source edition can be hosted on your own infrastructure and is licensed under AGPL-3.0. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | The Open Source plan lists community support, while Cloud Teams lists email support. |
Plans
Alchemer
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
- Full AccessPriced on request
- Business PlatformPriced on request
- Free PlanFree
- Collaborator Monthly$55 a month
In their own words
OpenSurvey
OpenSurvey is an open-source platform for creating surveys, collecting responses, and analyzing results. Its visual builder offers 23+ question types, including short text, ratings, NPS, matrix, ranking, file upload, signature, and location. Survey logic includes conditional skips and branching, nested loops, variables, answer piping, and a debug mode. Real-time analytics and CSV, Excel (XLSX), and JSON exports help users review responses; surveys are mobile responsive and include progress indicators.
The Open Source plan costs nothing and allows unlimited responses, surveys, teams, and workspaces. It can be hosted on the user's infrastructure under AGPL-3.0, with no telemetry or tracking and full API access. OpenSurvey Cloud starts at $29/mo. Cloud Teams includes managed hosting, automatic updates, email support, a 99.9% uptime SLA, and a 10k responses-per-month limit. Cloud features also include global CDN distribution and AI-powered analytics with sentiment analysis and generated insights. The platform describes its design as GDPR compliant; its documentation says row-level security and tenant isolation are enabled by default.