Alchemer vs Qualaroo
Alchemer
alchemer.comQualaroo
qualaroo.comSide by side
| Figure | Alchemer | Qualaroo |
|---|---|---|
| Price from | $26.25/mo | $39.99/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 15 | 5 |
| Spec score · Survey Software | 9.4 (#2) | 8.5 (#23) |
| Spec score · Survey API Software | 9.4 (#1) | 8.6 (#11) |
| Free plan | Yes | Yes |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Listed integrations include Salesforce, Tableau, Intercom, Zapier, Slack, HubSpot, Mailchimp, Google Analytics, and webhooks. |
| Product | Alchemer describes its platform as a way to capture feedback across surveys, reviews, social media, listings, websites, and apps, then connect that feedback to business systems and take action. | Qualaroo is SaaS software for gathering customer insights and contextual feedback through in-app surveys called Nudges. |
| Security | Alchemer says data is encrypted at rest and in transit and lists SAML 2.0 SSO, MFA, and role-based access control among its security controls. | Qualaroo says customer data and its dashboard are hosted on AWS EC2 in Virginia, dashboard access uses HTTPS, and passwords are stored as one-way hashes. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | Qualaroo lists live chat support 24/7, phone support Monday through Friday from 8 AM to 6 PM EST, email responses within one business day, and a help center. |
| Survey features | The Survey page lists advanced customization, logic and branching, 43 question types, multichannel deployment, instant reporting, and segmentation. | Nudges support targeting, branching logic, triggers, branding, more than 10 question types, and surveys in 100+ languages. |
| Trial limits | The free trial lasts 7 days, requires no credit card up front, includes Professional License features, and allows unlimited surveys with up to 100,000 responses. | The help center says the 14-day trial includes Essentials and Premium features, but CSV response downloads and branding suppression require a paid plan. |
Plans
Alchemer
- FreeFree
- Collaborator$55 a month
- CollaboratorPriced on request
- Professional$165 a month
- ProfessionalPriced on request
- Full Access$275 a month
- Full AccessPriced on request
- Business PlatformPriced on request
- Free PlanFree
- Collaborator Monthly$55 a month
Qualaroo
- Essentials$39.99 a month
- Business$99.99 a month
- Enterprise$1,798.88 a year
- FreeFree
- Enterprise$149.99 a month
In their own words
Qualaroo
Qualaroo gathers customer insights and contextual feedback through in-app surveys called Nudges. Teams can use it to study website and app experiences, collect product feedback, investigate conversion issues and look for ways to improve user experience. Nudges support targeting, branching logic, triggers, branding, more than 10 question types and surveys in 100+ languages. Heatmaps and session recordings show clicks, scrolling and drop-off behavior alongside feedback. For free-text responses, Qualaroo lists IBM Watson sentiment analysis, word clouds and reporting tools. Its iOS and Android SDKs support in-app feedback, and integrations include Salesforce, Tableau, Intercom, Zapier, Slack, HubSpot, Mailchimp, Google Analytics and webhooks. A free plan includes 50 responses, 500 email sends and 10k pageviews; Essentials costs $39.99 a month. The 14-day trial includes Essentials and Premium features, but CSV response downloads and branding suppression require a paid plan. Qualaroo lists live chat support 24/7, weekday phone support and email responses within one business day.