| Price from | $26.25/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 15 | 0 |
| Spec score · Marketing Research Software | 9.4 (#1) | 6.9 (#32) |
| Compliance | Alchemer lists SOC 2 Type II, ISO 27001, GDPR, HIPAA, CCPA and FERPA compliance or support on its security pages. | Suzy says it is ISO 27001, ISO 27701, ISO 42001, and SOC 2 Type II certified, with independent annual audits. |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Suzy's privacy policy names Facebook, LinkedIn, Microsoft, and Google/SSO as third-party integration options for signing up. |
| Product | Alchemer describes its platform as a way to capture feedback across surveys, reviews, social media, listings, websites, and apps, then connect that feedback to business systems and take action. | Suzy is a consumer insights platform that helps businesses use surveys, interviews, and data analysis to make decisions. |
| Security | Alchemer says data is encrypted at rest and in transit and lists SAML 2.0 SSO, MFA, and role-based access control among its security controls. | Suzy says it runs on private Azure infrastructure with logically isolated brand data and does not use customer data to train AI models for other customers. |
| Support | Alchemer advertises phone support at 1-800-609-6480 from Monday through Friday, 8:00 AM to 6:00 PM Mountain Time, plus documentation and training. | Suzy lists customer support at [email protected]. |
| What it does | Alchemer is a feedback and data-collection platform for designing surveys, gathering customer and employee input, analyzing results and triggering follow-up actions. | Suzy provides consumer insights through surveys and interviews, with tools to analyze data and draw actionable insights. |
