Alemba Service Manager vs iET Enterprise Service Management

Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.

iET Enterprise Service Management helps mid-size and large enterprises digitize service processes across departments. Organizations can reuse iET ITSM processes and applications for administration, customer service, and supplier management. Listed applications include service management, xRM, human resource management, facility management, client management, and customized applications. Forms and workflows can be adapted in iET Developer Studio, while iET Integration Center connects third-party data such as HR, materials logistics, and purchasing information. Reporting includes standard reports, customizable analysis, ad-hoc reports, and graphical or list-based views. The technology list covers a responsive web client, a Microsoft .NET Framework smart client, MS SQL and Oracle databases, and web services, XML, and JSON exchange. An API and iOS and Android mobile integration are listed. Security includes two-factor authentication with time-based one-time passwords and hash-based passwords. Edge, Firefox, and Chrome are supported. Deployment is available both ways, and pricing comes from sales on request.