Alemba Service Manager vs Infodeck
Alemba Service Manager
alemba.comInfodeck
infodeck.ioSide by side
| Figure | Alemba Service Manager | Infodeck |
|---|---|---|
| Price from | — | $20/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Sla Management | 8.6 (#3) | 8.6 (#4) |
| Founded | 2007 | 2022 |
| Headquarters | Edinburgh, United Kingdom | Singapore |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | CSV import and export plus email and in-app notifications are supported; versioned REST API and webhooks are available on Pro and Enterprise plans. |
| Product | Alemba Service Manager is ITSM and enterprise service management software for complex, regulated organizations. | Infodeck is a facility operations platform for maintenance, service, and governance on a shared operating record. |
| Security | The company says each customer has a separate tenancy and database, with Azure data residency available in a chosen region. | The security page describes TLS 1.2 or higher in transit, AES-256 encryption at rest, OTP two-factor authentication, and role-based access controls. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | Pricing lists help center access on Lite, Basic, and Pro, standard email support on Lite, and priority email support on Basic and Pro. |
Plans
Infodeck
- Lite$20 a month
- Basic$40 a month
- Pro$65 a month
- EnterprisePriced on request
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
Infodeck
Infodeck is a facility operations platform for teams coordinating maintenance, service, and governance across sites. Its shared operating record covers work orders, asset management, preventive maintenance, inventory, SLA tracking, contractor records, permits, approvals, attendance, and audit trails. Service tools include fault reporting, room and desk booking, visitor management, forms, and checklists. People can submit faults by QR code, chat bot, email, or web form and follow them through a public link without logging in. Configured sensor thresholds can open work orders, and the platform describes native LoRaWAN Network Server integration. Technicians and approvers can use iOS and Android apps with offline mode, photo upload, push notifications, and closure confirmation. Infodeck runs on the web and offers an API; self-hosting is considered case by case. It has no free tier, and trial access starts through a demo flow. Lite is $20 USD/user/mo, Basic is $40 USD/user/mo, and Pro is $65 USD/user/mo, billed annually as listed; Enterprise pricing is custom.