Alemba Service Manager vs InvGate Service Desk
Alemba Service Manager
alemba.com
InvGate Service Desk
invgate.comSide by side
| Figure | Alemba Service Manager | InvGate Service Desk |
|---|---|---|
| Price from | — | $41.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Sla Management | 8.6 (#3) | 9.1 (#2) |
| Spec score · IT Knowledge Base Software | 8.6 (#15) | 9.0 (#7) |
| Spec score · Enterprise Service Management Software | 8.5 (#8) | 9.0 (#3) |
| Spec score · IT SLA Management Software | 8.6 (#14) | 9.0 (#9) |
| Spec score · IT Problem Management Software | 8.5 (#12) | 9.1 (#6) |
| Spec score · IT Service Management - Enterprise Software | 8.6 (#8) | 9.2 (#2) |
| Spec score · IT Help Desk Software | 8.6 (#18) | 9.0 (#11) |
| Spec score · IT Service Management - Midmarket Software | 8.6 (#9) | 9.2 (#3) |
| Spec score · ITSM Software | 8.6 (#10) | 9.2 (#3) |
| Deployment | Alemba Service Manager is available as a cloud service or on-premises deployment. | InvGate Service Management is offered through SaaS and on-premise delivery models. |
| Founded | 2007 | 2009 |
| Headquarters | Edinburgh, United Kingdom | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Security certifications | Alemba lists Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022, and the NHS Data Security and Protection Toolkit on its security page. | InvGate states that it holds ISO 27001:2022, SOC 2 Type II, ISO 9001 and GDPR compliance claims. |
| Self-service portal | The branded self-service portal is license-free for end users and supports logging and tracking calls, requests, approvals, orders and assets. | Each plan includes a customizable self-service portal for request handling and end-user autonomy. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.