Alemba Service Manager vs Ivanti Neurons for Enterprise Service Management
Alemba Service Manager
alemba.com
Ivanti Neurons for Enterprise Service Management
ivanti.comSide by side
| Figure | Alemba Service Manager | Ivanti Neurons for Enterprise Service Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Enterprise Service Management Software | 8.5 (#8) | 8.6 (#6) |
| Spec score · IT Service Management - Enterprise Software | 8.6 (#8) | 8.7 (#6) |
| Headquarters | Edinburgh, United Kingdom | Ivanti states that its headquarters is in the United States. |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Ivanti Neurons iPaaS offers more than 1,000 connectors, including Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory. |
| Intended customers | Alemba describes the product as built for large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries. | Ivanti describes ESM as intended for enterprises extending service management across the organization and supporting workflows outside IT. |
| Mobile access | Alemba says end users can access the responsive self-service portal on mobile devices and analysts can use Nano on small screens. | The solution plans describe mobile access through a mobile app, and the product comparison lists omnichannel/mobile service management. |
| Purpose | Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. | Ivanti positions ESM as service management that extends ITSM workflows across departments such as HR, facilities, security and more. |
Plans
Ivanti Neurons for Enterprise Service Management
- Enterprise Service Management (ESM)Priced on request
- Ivanti Neurons for ITSMPriced on request
- Ivanti Neurons for ITSM (UK G-Cloud listing)Price not published
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.