Alemba Service Manager vs Mint Service Desk
Alemba Service Manager
alemba.comMint Service Desk
mintsd.comSide by side
| Figure | Alemba Service Manager | Mint Service Desk |
|---|---|---|
| Price from | — | $5/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · IT Problem Management Software | 8.5 (#12) | 8.1 (#19) |
| AI | ASM provides ticket insights and summaries, AI-drafted emails requiring analyst review, and a conversational assistant that is currently in preview. | The AI module summarizes tickets, suggests solutions, and finds similar incidents; it runs locally and is available only for on-premises deployments. |
| Founded | 2007 | 2011 |
| Headquarters | Edinburgh, United Kingdom | Rzeszów, Poland |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Mint lists email integration, LDAP, OpenID with Azure Active Directory, and integrations with baramundi and Lansweeper. |
| Product | Alemba Service Manager is ITSM and enterprise service management software for complex, regulated organizations. | Mint Service Desk is a service management platform for logging, tracking, and resolving tickets, with cloud and on-premises deployment options. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | Mint describes consultation, implementation and training, onboarding support, and continuing technical support for customers. |
Plans
Mint Service Desk
- Cloud Lite$5 a month
- Cloud Pro$5 a month
- MintSD EnterprisePriced on request
- MintSD LitePriced on request
- MintSD ProPriced on request
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
Mint Service Desk
Mint Service Desk has no write-up on Specifiction yet; its figures are above.