Alemba Service Manager vs Octopus ITSM
Alemba Service Manager
alemba.comOctopus ITSM
octopus-itsm.comSide by side
| Figure | Alemba Service Manager | Octopus ITSM |
|---|---|---|
| Price from | — | $95/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 2 |
| Spec score · IT Problem Management Software | 8.5 (#12) | 7.9 (#22) |
| Founded | 2007 | 2005 |
| Headquarters | Edinburgh, United Kingdom | Montreal, Quebec, Canada |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace. |
| Intended users | Alemba describes ASM as built for large and mid-sized organizations with mature, governed service operations, particularly in public-sector and regulated industries. | The maker describes use by healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses. |
| Security | The company says each customer has a separate tenancy and database, with Azure data residency available in a chosen region. | The feature list states full audit trail, role-based access control, Canadian data hosting, SOC 2 Type 2, and Active Directory/SSO integration. |
| Self-service | ASM includes a license-free self-service portal for end users. | It offers a configurable self-service portal, dynamic forms, a service catalog, and an integrated knowledge base. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | The subscription includes local French-language technical support, regular updates, and technical assistance. |
Plans
Octopus ITSM
- Per active user$95 a month
- Large scale deploymentsPriced on request
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
Octopus ITSM
Octopus ITSM has no write-up on Specifiction yet; its figures are above.