Alemba Service Manager vs OpsYnt ITSM
Alemba Service Manager
alemba.com
OpsYnt ITSM
opsynt.comSide by side
| Figure | Alemba Service Manager | OpsYnt ITSM |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · IT Problem Management Software | 8.5 (#12) | 8.1 (#20) |
| Spec score · IT Service Management - Enterprise Software | 8.6 (#8) | 8.2 (#12) |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | The ITSM page describes Entra ID setup and SLA breach alerts delivered to Microsoft Teams or Slack. |
| Purpose | Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. | OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams. |
| Security | The company says each customer has a separate tenancy and database, with Azure data residency available in a chosen region. | OpsYnt says tenant isolation is enforced with Postgres row-level security and lists encryption at rest with AES-256 and in transit with TLS 1.3. |
Plans
OpsYnt ITSM
- Starter$49 a month
- Pro$79 a month
- Business$149 a month
- EnterprisePriced on request
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
OpsYnt ITSM
OpsYnt ITSM has no write-up on Specifiction yet; its figures are above.