Alemba Service Manager vs ServiceCore
Alemba Service Manager
alemba.comServiceCore
servicecore.appSide by side
| Figure | Alemba Service Manager | ServiceCore |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Enterprise Service Management Software | 8.5 (#8) | 7.3 (#19) |
| Spec score · IT Problem Management Software | 8.5 (#12) | 7.3 (#30) |
| Spec score · IT Service Management - Enterprise Software | 8.6 (#8) | 7.4 (#15) |
| Deployment | Alemba Service Manager is available as a cloud service or on-premises deployment. | The pricing page offers cloud or on-premises deployment and single-tenant or ESM multi-tenant architecture. |
| Headquarters | Edinburgh, United Kingdom | Istanbul, Turkey |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping. |
| Product | Alemba Service Manager is ITSM and enterprise service management software for complex, regulated organizations. | ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices. |
| Security | The company says each customer has a separate tenancy and database, with Azure data residency available in a chosen region. | The Integration Platform says API keys, OAuth 2.0, basic auth, and mTLS credentials are stored in an encrypted secret vault and integration runs are traceable. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form. |
Plans
ServiceCore
- Pro FullPrice not published
- Pro LitePrice not published
- StandardPrice not published
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
ServiceCore
ServiceCore has no write-up on Specifiction yet; its figures are above.