Alemba Service Manager vs SimpleOne ITSM
Alemba Service Manager
alemba.comSimpleOne ITSM
itsm.comSide by side
| Figure | Alemba Service Manager | SimpleOne ITSM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 0 |
| Spec score · IT SLA Management Software | 8.6 (#14) | 7.2 (#37) |
| Spec score · IT Service Management - Enterprise Software | 8.6 (#8) | 7.2 (#16) |
| Company | Alemba says it was founded in 2007 and has been part of Volaris Group since 2022. | SimpleOne describes itself as a developer of corporate solutions for automating service-sector business processes and a member of the ITGLOBAL.COM international group. |
| Headquarters | Edinburgh, United Kingdom | Moscow, Russia |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | SimpleOne ITSM says it integrates with collaborative systems, ERP systems, virtualization environments, authentication software, chatbots, and other software using REST API. |
| Intended customers | Alemba describes the product as built for large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries. | SimpleOne says its solutions target corporate and government customers, including large enterprises and shared service centers. |
| Mobile access | Alemba says end users can access the responsive self-service portal on mobile devices and analysts can use Nano on small screens. | The interface adapts to computers and mobile devices, and the company says a special mobile application is available. |
| Purpose | Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. | SimpleOne ITSM automates IT service delivery and company processes in line with ITIL best practices. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | The company lists technical support at [email protected] and general inquiries at [email protected]. |
Plans
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
SimpleOne ITSM
SimpleOne ITSM has no write-up on Specifiction yet; its figures are above.