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SPECIFICTION
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SimpleOne ITSM

itsm.com

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Spec score 7.2 #16 of 22 in IT Service Management - Enterprise Software

Spec sheet

Purpose
SimpleOne ITSM automates IT service delivery and company processes in line with ITIL best practices.Read 11 Oct 2026 · itsm.com
API
The page says integrations use REST API technology for inbound and outbound connections.Read 5 Oct 2026 · itsm.com
Integrations
SimpleOne ITSM says it integrates with collaborative systems, ERP systems, virtualization environments, authentication software, chatbots, and other software using REST API.Read 11 Oct 2026 · itsm.com
Support
The company lists technical support at [email protected] and general inquiries at [email protected].Read 11 Oct 2026 · itsm.com
Headquarters
Moscow, RussiaRead 28 Sep 2026 · itsm.com
Company
SimpleOne describes itself as a developer of corporate solutions for automating service-sector business processes and a member of the ITGLOBAL.COM international group.Read 11 Oct 2026 · itsm.com
CMDB
Configuration Management helps manage IT configuration items and their relationships.Read 5 Oct 2026 · itsm.com
Core workflows
It includes problem, incident, change, event, configuration (CMDB), service level, service catalog, knowledge, and service request management.Read 11 Oct 2026 · itsm.com
Customization
The product uses preconfigured processes and the SimpleOne low-code platform to adapt IT service management processes.Read 11 Oct 2026 · itsm.com
Intended customers
SimpleOne says its solutions target corporate and government customers, including large enterprises and shared service centers.Read 5 Oct 2026 · itsm.com
ITIL processes
The product includes problem, incident, change, event, configuration, service level, service catalog, knowledge, and service request management.Read 5 Oct 2026 · itsm.com
Messaging
The product supports submitting and processing requests through messengers such as Telegram and Slack.Read 5 Oct 2026 · itsm.com
Messenger integration
Users can submit and process requests through messengers including Telegram and Slack.Read 11 Oct 2026 · itsm.com
Mobile access
The interface adapts to computers and mobile devices, and the company says a special mobile application is available.Read 11 Oct 2026 · itsm.com
Portal and analytics
It offers a customizable, brandable service portal with a service catalog, knowledge base, user account, dashboards, and reports.Read 11 Oct 2026 · itsm.com
Pricing availability
The product page offers a demo request and consultation but does not state a price or trial terms.Read 11 Oct 2026 · itsm.com
Reporting
Dashboards and reports provide interactive analytics for monitoring service operations.Read 5 Oct 2026 · itsm.com
Security and compliance
SimpleOne says its platform is included in the Register of Russian Software and can be used in import substitution projects.Read 5 Oct 2026 · itsm.com
Security and privacy
The privacy policy says SimpleOne uses security technologies and measures designed to protect personal information from unauthorized access, use, or disclosure, while noting it cannot guarantee transmitted information is 100% secure.Read 11 Oct 2026 · itsm.com
Service portal
The product includes a customizable portal with a service catalog, knowledge base, and user account.Read 5 Oct 2026 · itsm.com
Target customers
SimpleOne says its solutions target corporate and government customers, including large enterprises and shared service centers.Read 11 Oct 2026 · itsm.com

Where Specifiction places it

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