Alemba Service Manager vs SlaMetric
Alemba Service Manager
alemba.comSlaMetric
slametric.comSide by side
| Figure | Alemba Service Manager | SlaMetric |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Sla Management | 8.6 (#3) | 7.0 (#11) |
| Spec score · IT SLA Management Software | 8.6 (#14) | 7.0 (#40) |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | The Coming Soon Advanced Plan lists external integrations including OpenTelemetry and APIs. |
| Purpose | Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. | SlaMetric describes itself as a SaaS platform for medium-sized companies to manage service level agreements with providers. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | Priority support is listed as an Advanced Plan feature. |
Plans
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
SlaMetric
SlaMetric is a web-based SaaS platform for medium-sized companies managing service level agreements with providers. It stores provider contacts and history, alongside service inventories and contracts that can include security, disaster recovery, penalty, and legal clauses. Its metric catalog spans 19 categories and more than 150 predefined types, including availability and performance.
The platform calculates compliance, identifies breaches, works out service credits, and provides threshold alerts. The Free Plan includes manual measurement entry, calculations, breach alerts, service-credit calculations, PDF SLA annexes, and basic reports and dashboards. The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data. The Advanced Plan is marked Coming Soon and lists automated metric collection, OpenTelemetry and API integrations, a provider portal, digital signatures, analytics and AI insights, an SLA Telemetry dashboard, and priority support. A free plan and free trial are available; neither plan has a listed price.