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SlaMetric

slametric.com

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Spec score 7.0 #11 of 23 in Sla Management

What it is

SlaMetric is a web-based SaaS platform for medium-sized companies managing service level agreements with providers. It stores provider contacts and history, alongside service inventories and contracts that can include security, disaster recovery, penalty, and legal clauses. Its metric catalog spans 19 categories and more than 150 predefined types, including availability and performance.

The platform calculates compliance, identifies breaches, works out service credits, and provides threshold alerts. The Free Plan includes manual measurement entry, calculations, breach alerts, service-credit calculations, PDF SLA annexes, and basic reports and dashboards. The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data. The Advanced Plan is marked Coming Soon and lists automated metric collection, OpenTelemetry and API integrations, a provider portal, digital signatures, analytics and AI insights, an SLA Telemetry dashboard, and priority support. A free plan and free trial are available; neither plan has a listed price.

Spec sheet

Purpose
SlaMetric describes itself as a SaaS platform for medium-sized companies to manage service level agreements with providers.Read 5 Oct 2026 · slametric.com
Integrations
The Coming Soon Advanced Plan lists external integrations including OpenTelemetry and APIs.Read 5 Oct 2026 · slametric.com
Support
Priority support is listed as an Advanced Plan feature.Read 5 Oct 2026 · slametric.com
Advanced plan features
The Coming Soon Advanced Plan lists automated metric collection, a provider portal for metric submission, digital signatures, advanced analytics and AI insights, and an SLA Telemetry dashboard.Read 5 Oct 2026 · slametric.com
Calculations and alerts
The platform calculates SLA compliance, detects breaches, computes service credits, and provides threshold alerts.Read 5 Oct 2026 · slametric.com
Data protection
The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data.Read 5 Oct 2026 · slametric.com
Free plan limits
The Free Plan includes manual measurement entry, SLA calculations, breach alerts, service credit calculations, PDF SLA annex generation, and basic reports and dashboards.Read 5 Oct 2026 · slametric.com
Metrics
SlaMetric lists 19 metric categories and more than 150 predefined metric types covering areas including availability and performance.Read 5 Oct 2026 · slametric.com
Platform
A third-party product listing describes SlaMetric as web-only.Read 5 Oct 2026 · itechguides.com
Provider management
The platform manages contractors and service providers, including their contact information and history.Read 5 Oct 2026 · slametric.com
Setup
The maker advertises setup in five minutes.Read 5 Oct 2026 · slametric.com
SLA contracts
Users can define SLA contracts with security, disaster recovery, penalty, and legal clauses.Read 5 Oct 2026 · slametric.com

Plans and prices

Advanced Plan Priced on request per company Everything in Free Plan · OpenTelemetry and API integrations · Automated metric collection · Provider portal · Digital signatures · Advanced analytics and AI insights · SLA Telemetry dashboard · Priority support · Coming Soon Read 5 Oct 2026 · slametric.com
Free Plan Price not published Company and user management · Provider management · Service inventory · SLA contracts · 19 metric categories (150+ types) · Manual measurement entry · Compliance calculations · Breach alerts · Service credit calculator · PDF SLA annexes · Basic reports and dashboards Read 5 Oct 2026 · slametric.com

Every SlaMetric plan and price →

Strong points and limits

Strong points

  • Covers 19 categories and over 150 metric types.
  • Calculates compliance, breaches, and service credits.
  • Free Plan includes PDF SLA annex generation.
  • Describes role-based access and encrypted data.

Limits

  • Web-only platform.
  • Advanced Plan is marked Coming Soon.
  • No plan prices are listed.

Who it suits

SlaMetric suits medium-sized companies that need to manage provider agreements, track SLA metrics, and calculate compliance and service credits. Its web-only access and manual measurement entry in the Free Plan may suit teams comfortable with that workflow.

Verdict

SlaMetric combines provider records, SLA terms, metric tracking, and breach calculations. The free plan covers manual measurement and basic reporting; several advanced capabilities are listed as forthcoming.

Where Specifiction places it

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