Alemba Service Manager vs Vivantio
Alemba Service Manager
alemba.comVivantio
vivantio.comSide by side
| Figure | Alemba Service Manager | Vivantio |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Sla Management | 8.6 (#3) | 8.4 (#7) |
| Spec score · Configuration Management Database | 8.6 (#7) | 8.4 (#14) |
| Spec score · Enterprise Service Management Software | 8.5 (#8) | 8.5 (#9) |
| Spec score · IT SLA Management Software | 8.6 (#14) | 8.5 (#20) |
| Spec score · IT Problem Management Software | 8.5 (#12) | 8.5 (#13) |
| Spec score · IT Help Desk Software | 8.6 (#18) | 8.5 (#24) |
| Spec score · IT Service Management - Midmarket Software | 8.6 (#9) | 8.5 (#11) |
| Spec score · ITSM Software | 8.6 (#10) | 8.4 (#13) |
| AI | ASM provides ticket insights and summaries, AI-drafted emails requiring analyst review, and a conversational assistant that is currently in preview. | Vivantio AI is organized into Assist for customers, Enrich for agents and Optimize for managers. |
| Deployment | Alemba Service Manager is available as a cloud service or on-premises deployment. | Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it. |
| Founded | 2007 | 2003 |
| Headquarters | Edinburgh, United Kingdom | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Security certifications | Alemba lists Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022, and the NHS Data Security and Protection Toolkit on its security page. | Vivantio states that it holds ISO 27001 certification and produces a SOC 2 Type 2 report; its pricing page also lists HIPAA and Cyber Essentials+. |
| Self-service | ASM includes a license-free self-service portal for end users. | A branded, multi-tenant portal lets users search answers, log incidents and submit requests from any device. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | Pricing includes dedicated onboarding, a customer success manager and US and UK technical support. |
Plans
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.