Alemba Service Manager vs Xurrent Service Level Management
Alemba Service Manager
alemba.comXurrent Service Level Management
xurrent.comSide by side
| Figure | Alemba Service Manager | Xurrent Service Level Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 5 |
| Spec score · Sla Management | 8.6 (#3) | 7.0 (#12) |
| Spec score · IT SLA Management Software | 8.6 (#14) | 7.0 (#41) |
| Founded | 2007 | 2010 |
| Headquarters | Edinburgh, United Kingdom | Santa Barbara, California, USA |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning. |
| Purpose | Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. | Xurrent provides customized and automated SLA processes to help ensure service commitments are met while reducing administrative overhead. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email. |
Plans
Xurrent Service Level Management
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
Xurrent Service Level Management
Xurrent Service Level Management has no write-up on Specifiction yet; its figures are above.