Skip to content
SPECIFICTION
Get listed

Xurrent Service Level Management

xurrent.com

WebiOSAndroidAPI
Visit xurrent.com
Spec score 7.0 #12 of 23 in Sla Management

Spec sheet

Purpose
Xurrent provides customized and automated SLA processes to help ensure service commitments are met while reducing administrative overhead.Read 30 Sep 2026 · xurrent.com
Audience
The pricing page positions Xurrent for corporate IT organizations and managed service providers, including SMBs, enterprises and MSPs.Read 30 Sep 2026 · xurrent.com
Integrations
Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning.Read 30 Sep 2026 · developer.xurrent.com
Support
Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email.Read 30 Sep 2026 · xurrent.com
Headquarters
Santa Barbara, California, USARead 23 Sep 2026 · xurrent.com
Founded
2010Read 23 Sep 2026 · xurrent.com
AI SLA tracking
The platform uses AI-powered SLA tracking, automated compliance monitoring, request prioritization and real-time alerts.Read 30 Sep 2026 · xurrent.com
Automation
Predefined rules can trigger notifications and actions when SLAs are at risk of being breached.Read 30 Sep 2026 · xurrent.com
Data protection
Xurrent provides GDPR capabilities and stores and processes customer data in an AWS processing region selected by the customer.Read 30 Sep 2026 · xurrent.com
Escalation
Escalation policies can automatically raise SLA breaches to higher support levels or management.Read 30 Sep 2026 · xurrent.com
Jira integration
The Jira integration supports on-premise and cloud Jira, and a basic App Store integration is free for all Xurrent users.Read 30 Sep 2026 · xurrent.com
Real-time monitoring
Xurrent provides real-time visibility into SLA performance to help prevent breaches and ensure timely service delivery.Read 30 Sep 2026 · xurrent.com
Reporting
The SLA module provides detailed reports on service performance for process improvement and service-delivery analysis.Read 30 Sep 2026 · xurrent.com
Security compliance
Xurrent states that it holds ISO 27001 and ISO 27018 certifications and allows customers to request its latest SOC 2 Type 2 report.Read 30 Sep 2026 · xurrent.com
SLA types
Users can configure SLAs, Operational Level Agreements and Experience Level Agreements with response and resolution times.Read 30 Sep 2026 · xurrent.com
Target calculation
Response and resolution targets are derived from the SLA’s Service Offering, including its durations and support-hours calendar, and inherited automatically by covered requests.Read 30 Sep 2026 · xurrent.com

Plans and prices

Corporate Priced on request custom pricing 50 platform users/month · ITSM + ESM for SMBs up to 5,000 employees · 3 templated integrations · business-hours support Read 30 Sep 2026 · xurrent.com
Enterprise Priced on request custom pricing 100 platform users/month · ITSM + unlimited ESM · unlimited scale · unlimited templated integrations · 24x7 escalation support Read 30 Sep 2026 · xurrent.com
MSP Corporate Priced on request custom pricing 50 platform users/month · ITSM + limited ESM · licenses shareable among customers · business-hours support Read 30 Sep 2026 · xurrent.com
MSP Enterprise Priced on request custom pricing 100 platform users/month · ITSM + unlimited ESM · unlimited scale · licenses shareable among customers · 24/7 escalation support Read 30 Sep 2026 · xurrent.com
Starter Priced on request custom pricing 20 platform users/month · ITSM only · 1 integration · Xurrent Support Read 30 Sep 2026 · xurrent.com

Every Xurrent Service Level Management plan and price →

Where Specifiction places it

Alternatives to Xurrent Service Level ManagementAll alternatives →