Alemba Service Manager vs Znuny
Alemba Service Manager
alemba.com
Znuny
znuny.comSide by side
| Figure | Alemba Service Manager | Znuny |
|---|---|---|
| Price from | — | $374.92/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 11 |
| Spec score · IT Knowledge Base Software | 8.6 (#15) | 8.5 (#27) |
| Spec score · IT Problem Management Software | 8.5 (#12) | 8.5 (#14) |
| Spec score · IT Service Management - Enterprise Software | 8.6 (#8) | 8.5 (#10) |
| Spec score · IT Help Desk Software | 8.6 (#18) | 8.5 (#26) |
| Spec score · IT Service Management - Midmarket Software | 8.6 (#9) | 8.5 (#12) |
| Spec score · ITSM Software | 8.6 (#10) | 8.5 (#12) |
| Deployment | Alemba Service Manager is available as a cloud service or on-premises deployment. | The software can run on an organization’s own server or on a cloud provider, with optional Znuny hosting. |
| Headquarters | Edinburgh, United Kingdom | Berlin, Germany |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Purpose | Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Security certifications | Alemba lists Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022, and the NHS Data Security and Protection Toolkit on its security page. | Znuny says it has held SOC 2 certification since 2024 and ISO/IEC 27001:2022 certification since January 2025, and follows GDPR requirements. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
Plans
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.