AlertMedia Incident Management & Response vs FireHydrant
AlertMedia Incident Management & Response
alertmedia.com
FireHydrant
firehydrant.comSide by side
| Figure | AlertMedia Incident Management & Response | FireHydrant |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Incident Management Software | 7.8 (#15) | 8.2 (#11) |
| Company | AlertMedia's about page says it helps organizations protect their people and operations and serves more than 150 countries. | FireHydrant says it was established in 2018 and was started by a team of engineers. |
| Founded | 2013 | 2018 |
| Integrations | Listed integrations include Fusion, Rockdove, Ontic, Workday, Oracle PeopleSoft, Azure, ADP, Okta, SAP Concur, and Genetec. | Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform. |
| Support | The product page says a dedicated success team provides 24/7 live support with an average response time under 10 minutes. | The Free plan has no support level listed; Pro includes standard support and Enterprise includes premium support, a dedicated customer success manager, and a solutions engineer. |
Plans
AlertMedia Incident Management & Response
- Custom pricingPriced on request
In their own words
AlertMedia Incident Management & Response
AlertMedia Incident Management & Response has no write-up on Specifiction yet; its figures are above.
FireHydrant
FireHydrant is an incident management platform combining on-call scheduling, alerting, automation, incident response and retrospectives. Runbooks can create Slack channels, start Zoom meetings, open Jira tickets and post incident updates. Its service catalog maps services and components to owners and can sync ownership and metadata from existing systems. Signals supports rotations, escalation policies, alert routing and notifications through SMS, voice, push, email and Slack. Teams can page, acknowledge, escalate and hand off alerts from Slack or Microsoft Teams. FireHydrant AI can generate incident summaries and status page updates, transcribe video meetings, provide context and draft retrospectives. Analytics track MTTA, MTTM and resolution time. Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom and Terraform. The Free plan permits up to 10 responders, two runbooks and three integrations. Pro costs $25.00 per month per responder, billed annually, and has a 14-day trial without a credit card. FireHydrant states it is SOC 2 Type II compliant and supports SAML 2.0 and SCIM.