AlertMedia Incident Management & Response vs ITOC360
AlertMedia Incident Management & Response
alertmedia.com
ITOC360
itoc360.comSide by side
| Figure | AlertMedia Incident Management & Response | ITOC360 |
|---|---|---|
| Price from | — | $12/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 4 |
| Spec score · Incident Management Software | 7.8 (#15) | 9.0 (#4) |
| Founded | 2013 | 2019 |
| Headquarters | Austin, Texas, United States | Istanbul, Türkiye |
| Integrations | Listed integrations include Fusion, Rockdove, Ontic, Workday, Oracle PeopleSoft, Azure, ADP, Okta, SAP Concur, and Genetec. | The integrations directory lists 59 native connectors across APM, automation, CI/CD, cloud, communication, logging, monitoring, observability, security and ticketing. |
| Intended users | Incident Response is designed for cross-functional collaboration, including Legal, HR, IT, Operations, and security teams. | The maker describes the platform as serving DevOps and SRE teams, and its pricing page identifies solo developers, early teams, growing teams, and teams of 20 or more as plan audiences. |
| Purpose | Incident Management & Response is designed to help organizations act quickly, improve coordination, and recover faster during high-impact events. | ITOC360 is an incident orchestration platform that correlates alerts, routes them to engineers, escalates when needed, and tracks resolution. |
| Support | The product page says a dedicated success team provides 24/7 live support with an average response time under 10 minutes. | The pricing page lists support response targets from under 72 hours on Free to under 2 hours, 24/7, on Premium. |
Plans
AlertMedia Incident Management & Response
- Custom pricingPriced on request
In their own words
AlertMedia Incident Management & Response
AlertMedia Incident Management & Response has no write-up on Specifiction yet; its figures are above.
ITOC360
ITOC360 is an incident orchestration platform that correlates alerts, sends them to the right engineers, escalates them when needed, and tracks incidents through resolution. Its machine-learning alert grouping uses labels, resources, and timestamps to combine related notifications. Teams can set timezone-aware on-call rotations, holiday overrides, and backup schedules, then notify responders by voice call, SMS, push alert, Slack, Microsoft Teams, email, or custom webhook. Responders can acknowledge, escalate, reassign, or resolve incidents in chat, with activity collected in a timeline, or handle alerts from the iOS and Android apps. The integrations directory lists 59 options, including Prometheus, Datadog, Jira, and ServiceNow. Schedules, escalation policies, integrations, and routing rules can be imported from Opsgenie or PagerDuty exports with migration assistance. A free plan is available; paid plans start at $12/user/mo. Free includes one user, 50 SMS and five voice calls monthly, one monitoring source, and seven-day data retention. Premium includes a written 99.99% uptime SLA.