AlertOps vs Elastic Observability
AlertOps
alertops.com
Elastic Observability
elastic.coSide by side
| Figure | AlertOps | Elastic Observability |
|---|---|---|
| Price from | $8/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 2 |
| Spec score · Alert Management Software | 9.4 (#1) | 8.3 (#8) |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | Elastic says its Serverless offering includes over 350 integrations, and its infrastructure monitoring overview lists more than 400 out-of-the-box integrations. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | Elastic Observability unifies application and infrastructure monitoring by bringing logs, metrics, application traces, user experience data, and other telemetry together for analysis. |
| Support | The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support. | For Serverless, limited support is included with a Standard subscription; the listed Gold, Platinum, and Enterprise support charges are 5%, 10%, and 15% of consumption. |
Plans
Elastic Observability
- Observability Serverless CompletePrice not published
- Observability Serverless Logs EssentialsPrice not published
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.
Elastic Observability
Elastic Observability has no write-up on Specifiction yet; its figures are above.