AlertOps vs FirstWave opEvents
AlertOps
alertops.com
FirstWave opEvents
firstwave.comSide by side
| Figure | AlertOps | FirstWave opEvents |
|---|---|---|
| Price from | $8/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Alert Management Software | 9.4 (#1) | 7.7 (#18) |
| API | A public AlertOps API is documented through a Swagger UI endpoint for the v1 API. | The opEvents 4.6.5 release notes say custom event properties can be created and updated programmatically through the opEvents API. |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | The product page names opCharts and says opEvents can create or update ITSM tickets, send email, trigger webhooks, or execute command-line actions. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | opEvents ingests syslog, SNMP traps, and Windows events, then correlates and deduplicates them to surface actionable events. |
| Support | The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support. | FirstWave’s product page links to Community Wiki support and offers a Book a Demo option. |
Plans
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.
FirstWave opEvents
FirstWave opEvents has no write-up on Specifiction yet; its figures are above.