AlertOps vs Grafana Cloud Application Observability
AlertOps
alertops.comGrafana Cloud Application Observability
grafana.comSide by side
| Figure | AlertOps | Grafana Cloud Application Observability |
|---|---|---|
| Price from | $8/mo | $0.03/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · IT Incident Management Software | 9.4 (#1) | 9.2 (#2) |
| Spec score · On-Call Management Software | 9.4 (#1) | 9.3 (#2) |
| Spec score · Incident Management Software | 9.4 (#1) | 9.1 (#3) |
| Spec score · IT Alerting Software | 9.3 (#1) | 9.2 (#2) |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | Grafana Cloud connection tiles support Java, .NET, Beyla, Grafana Alloy, OTLP, and the upstream OpenTelemetry Collector. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | Grafana Cloud Application Observability provides out-of-the-box application monitoring and uses OpenTelemetry and Prometheus data to support root-cause analysis. |
| Rating on Apple App Store | 2.8 out of 5 from 5 ratings | 4.7 out of 5 from 60 ratings |
| Rating on G2 | 4.7 out of 5 from 155 reviews | 4.5 out of 5 from 209 reviews |
| Rating on Gartner Peer Insights | 4.8 out of 5 from 6 reviews | 4.6 out of 5 from 437 ratings |
| Rating on Google Play | 3.4 out of 5 from 25 reviews | 3.7 out of 5 from 94 reviews |
| Security and compliance | AlertOps states that it is SOC 2 Type II and GDPR compliant and runs on Microsoft Azure, which it says is FedRAMP authorized. | Grafana Cloud lists FedRAMP, NATSEC100, PCI DSS, A-LIGN, SOC Type II, and GDPR credentials or compliance claims. |
| What it does | AlertOps is a SaaS incident alerting and notification platform that routes events to the right responders and manages escalation through resolution. | Grafana Cloud Application Observability provides managed application performance monitoring by combining OpenTelemetry and Prometheus telemetry with Grafana Cloud insights. |
Plans
Grafana Cloud Application Observability
- FreeFree
- Pro$0.03 a month
- FreeFree
- Pro$0.03 a month
- EnterprisePriced on request
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.
Grafana Cloud Application Observability
Grafana Cloud Application Observability monitors applications and brings OpenTelemetry and Prometheus data together to help software engineers investigate anomalies and their causes. Its knowledge graph discovers services and relationships from telemetry, while the service catalog displays latency, error ratio, and request rate for each service. The RCA workbench and Entity Graph help investigate correlated problems across a stack. Metrics, logs, traces, and profiles share a unified view, with drill-down from a service into its signals. Grafana identifies Alloy as a collector with native pipelines for OpenTelemetry and Prometheus. The free plan includes up to 2,232 host hours per month and community support. Pro is listed at $0.03 a month, with a $19 monthly platform fee and $0.025 per host hour; host hours and application telemetry are billed at standard Grafana Cloud rates. Serverless usage is billed on telemetry ingested instead of host hours. The cloud service runs on Linux, macOS, Windows, and the web.