AlertOps vs OpenNMS
AlertOps
alertops.comOpenNMS
opennms.comSide by side
| Figure | AlertOps | OpenNMS |
|---|---|---|
| Price from | $8/mo | $500/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Alert Management Software | 9.4 (#1) | 8.3 (#10) |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | The FAQ lists email, Slack, Mattermost, custom scripts or webhooks, Jira, Remedy, TSRM, Grafana, and a REST API among integrations. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | OpenNMS is an open-source network monitoring platform for fault, performance, traffic monitoring, and alarm generation across local and distributed networks. |
| Security | AlertOps states it is SOC 2 Type II and GDPR compliant and is hosted on Microsoft Azure, which it says is FedRAMP Authorized. | The company says its security program aligns with ISO 27001/27002, CCPA, and GDPR frameworks, and major Meridian versions receive third-party penetration testing and remediation before release. |
| Support | The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support. | Meridian subscriptions include support options and severity-based SLAs; the listed standard coverage is 7 a.m. to 7 p.m. ET Monday through Friday, with 24/7 emergency support as an add-on. |
Plans
OpenNMS
- HorizonFree
- Basic$6,000 a year
- Standard$12,000 a year
- Essential$49,000 a year
- Premier$66,000 a year
- Premier+Priced on request
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.
OpenNMS
OpenNMS is an open-source platform for monitoring faults, performance, traffic, and alarms across local and distributed networks. Horizon is the free community distribution with the newest features; Meridian is the stable subscription version. Data collection supports SNMP, JSON, WinRM, XML, SQL, JMX, SFTP, FTP, JDBC, HTTP, HTTPS, VMware, WS-Management, and Prometheus. Traffic monitoring handles NetFlow v.5/9, IPFIX, and sFlow, with stated capacity above 300,000 flows per second. Minions extend monitoring to remote devices and services, including locations behind firewalls or NAT through ActiveMQ or Apache Kafka. Integrations include email, Slack, Mattermost, scripts or webhooks, Jira, Remedy, TSRM, Grafana, and a REST API. Grafana views can show alarms, outages, KPIs, NetFlow, and data from multiple instances. The software supports API, Linux, self-hosted, and web deployments. Horizon is free; Meridian plans range from $6,000 a year to $66,000 a year, with larger deployments priced on request.