AlertOps vs Riemann
AlertOps
alertops.comRiemann
riemann.ioSide by side
| Figure | AlertOps | Riemann |
|---|---|---|
| Price from | $8/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 0 |
| Spec score · Alert Management Software | 9.4 (#1) | 7.4 (#25) |
| Audience | AlertOps describes itself as built for multi-tool stacks, global teams, and incident response operations. | The maker describes Riemann as intended for operations staff managing large dynamic infrastructure and engineers investigating production errors and performance bottlenecks. |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | The maker lists forwarding events to Graphite and a built-in Librato Metrics integration. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | Riemann aggregates events from servers and applications and processes them with a stream processing language. |
| Security | AlertOps states it is SOC 2 Type II and GDPR compliant and is hosted on Microsoft Azure, which it says is FedRAMP Authorized. | Riemann supports bidirectional TLS authentication for TCP connections, and its documentation also describes using a VPN or SSH tunnel. |
| Support | The documented support routes include email, phone support, chat support on paid tiers, and enterprise critical-response support. | The maker directs users to IRC, a mailing list, or GitHub Issues for help and describes Riemann as a volunteer effort. |
Plans
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.