Alida vs CrossCX
Alida
alida.com
CrossCX
crosscx.comSide by side
| Figure | Alida | CrossCX |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 0 |
| Spec score · Customer Experience Management Software | 8.4 (#2) | 7.7 (#14) |
| Headquarters | LinkedIn lists Alida as headquartered in Toronto, Ontario, Canada. | Paris, France |
| Hosting | Alida says its products run on AWS and that customer accounts, communities, and associated data are logically segregated in its multi-tenant platform. | CrossCX describes SaaS, on-premises, and private-cloud hosting options, including PCI DSS hosting and hosting by an authorized health-data host. |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | The site lists more than 25 ready-to-use connectors and names Genesys, Salesforce, Zendesk, Cisco, Avaya, and Teams. |
| Intended users | Alida describes use by UX and product teams, researchers, and research operations teams to inform product development, customer understanding, and research program governance. | CrossCX says it is for companies with a structured customer-service department or contact center, including quality managers, customer-experience directors, and operations supervisors. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | The company says each client has a dedicated account manager familiar with their setup and industry. |
Plans
Alida
- Alida Enterprise EditionPrice not published
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
In their own words
Alida
Alida is a customer experience and insights platform that gathers customer feedback and employee voice through research communities. Its methods include surveys, digital intercepts, discussion forums, video interviews, focus groups, and usability testing, with email, in-app, and web intercept channels. Teams can recruit, profile, segment, target, and engage community members, then collect quantitative and qualitative feedback using customizable layouts and flexible deployment channels. Alida AI helps users query, visualize, summarize, and share insights, and identify trends and opportunities. Analytics include an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository. Integrations include Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack, and Google Forms; custom connectors can link insights with operational data. The platform runs on Android, iOS, web, and API. Alida lists encryption, regular audits, and compliance with SOC 2, GDPR, CCPA, and HIPAA, alongside privacy controls including double opt-in. Pricing is on request.
CrossCX
CrossCX analyzes customer interactions and links the resulting insights to actions across human and AI service channels. Its modules cover quality monitoring, speech analytics, CX data visualization, surveys, online training and data management, and can be implemented or purchased separately. Listener QM evaluates human advisors and AI agents manually, with assistance or automatically. Cross-Mining transcribes, categorizes, summarizes and measures sentiment in voice, email and chat conversations, supporting more than 30 languages. The platform also offers customer and employee surveys and tailored training paths through a branded portal. More than 25 ready-to-use connectors are listed, including Genesys, Salesforce, Zendesk, Cisco, Avaya and Teams. Generative AI connectors integrate GPT, Claude and Gemini. Deployment options include SaaS, on-premise and private cloud. Pricing is quote-based and depends on monthly conversation volume and channels.