Alida vs Qwary
Alida
alida.com
Qwary
qwary.comSide by side
| Figure | Alida | Qwary |
|---|---|---|
| Price from | — | $199/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Voice of Customer Software | 8.4 (#5) | 8.6 (#2) |
| Company size | LinkedIn lists Alida in the 501–1,000 employee range. | LinkedIn lists Qwary as a privately held software-development company with 2–10 employees. |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | The pricing comparison lists Google Sheets, Slack, Zendesk, Freshdesk, Jira, Snowflake, Mailchimp, Salesforce, Google Analytics and Zapier integrations. |
| Legal name | The company identifies itself legally as Alida Inc., formerly Vision Critical Communications Inc. | Crunchbase identifies the legal entity as Qwary LLC. |
| Rating on Capterra | 5.0 out of 5 from 7 reviews. | 4.8 out of 5 from 69 reviews |
| Rating on G2 | 4.4 out of 5 from 132 reviews. | 4.8 out of 5 from 72 reviews |
| Rating on GetApp | 5.0 out of 5 from 7 reviews. | 4.8 out of 5 from 69 reviews |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | The pricing comparison lists email support and in-app chat support, with 1:1 Slack channel support also shown. |
| What it does | Alida provides community-centered customer and employee research, feedback collection and insight analysis for product, marketing and experience decisions. | Qwary is an experience-management platform that collects customer feedback across touchpoints and uses AI to turn it into insights and actions. |
Plans
Alida
- Alida Enterprise EditionPrice not published
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
In their own words
Alida
Alida is a customer experience and insights platform that gathers customer feedback and employee voice through research communities. Its methods include surveys, digital intercepts, discussion forums, video interviews, focus groups, and usability testing, with email, in-app, and web intercept channels. Teams can recruit, profile, segment, target, and engage community members, then collect quantitative and qualitative feedback using customizable layouts and flexible deployment channels. Alida AI helps users query, visualize, summarize, and share insights, and identify trends and opportunities. Analytics include an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository. Integrations include Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack, and Google Forms; custom connectors can link insights with operational data. The platform runs on Android, iOS, web, and API. Alida lists encryption, regular audits, and compliance with SOC 2, GDPR, CCPA, and HIPAA, alongside privacy controls including double opt-in. Pricing is on request.