All Quiet vs Request Tracker for Incident Response

All Quiet is an incident management and on-call platform for engineering teams. It sends interactive alerts through iOS and Android apps, push notifications, SMS, phone calls, email, Slack, and Microsoft Teams. Smart alert handling routes, groups, and deduplicates incoming alerts from more than 50 monitoring tools, while escalation tiers reroute alerts that remain unacknowledged. Incident reporting records timelines, post-mortems, MTTA, and MTTR. The maker lists more than 50 integrations, including AWS CloudWatch, Datadog, Grafana, Prometheus Alertmanager, Sentry, Jira, and Linear. Native mobile apps support incident collaboration, iOS Critical Alerts, and Android Do-Not-Disturb override. All Quiet states that it is ISO 27001 certified and GDPR compliant, with EU and US data regions. Standard costs $4.99 a month per user and retains incidents for six months. Pro costs $9.99 a month per user with 12-month retention. Enterprise pricing and retention are custom, and a 14-day trial is listed.

Request Tracker for Incident Response (RTIR) builds on RT with queues and workflows designed for incident response, including use by CERT and CSIRT teams. It correlates details from incident reports to identify patterns and link related reports to a common root-cause incident. Separate queues support triage, incident handling, investigation, and countermeasures, while teams can communicate with reporters, other security teams, and internal responders. Tickets record activity, allow custom fields, and track key dates for service-level agreements. RTIR can produce activity reports in HTML, text, or spreadsheet formats, including reporting by date and constituency. The RT API can accept automatic feeds from systems such as Splunk, ArcSight, Nagios, Squil, and Qualys. For network analysis, it parses IP addresses into custom fields and provides lookup interfaces including traceroute, whois, and remote site security ratings. Teams can merge or split incidents, perform bulk ticket operations, and cascade status changes across linked tickets. RT and RTIR can be downloaded for self-hosting, and the vendor also offers Cloud RT. The Community plan is free; paid plans start at $15/user/mo (annual). A 14-day trial is available.