Alloy Navigator vs iSupport Service Desk
Alloy Navigator
alloysoftware.com
iSupport Service Desk
isupport.comSide by side
| Figure | Alloy Navigator | iSupport Service Desk |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · IT Change Management Software | 9.3 (#1) | 8.6 (#11) |
| Asset management | Navigator tracks physical and digital assets, maintenance, subscriptions, lifecycle status, warranties, contracts and vendors. | Network scanning builds an asset database and can run scheduled or real-time comparisons; the vendor says asset quantity does not change the price. |
| CMDB | The platform provides configuration-management and CMDB capabilities for configuration items and their relationships. | The CMDB records assets, services and resources and graphically displays their relationships. |
| Company founding | Alloy Software says it began in New York City in 2002. | iSupport Software says it was founded in 1992. |
| Company legal name | The maker identifies itself as Alloy Software Inc. | The website footer identifies the maker as Groupware Incorporated doing business as iSupport Software. |
| Deployment | Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud. | The product is offered as hosted software or an on-premises installation. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | Documented integrations include Active Directory, LDAP, Bomgar, Citrix GoToAssist, Outlook Calendar, Google Calendar, Twitter and third-party reporting tools. |
| Rating on Capterra | 4.6 out of 5 from 67 reviews. | 4.3 out of 5 from 34 reviews |
| Rating on G2 | 4.8 out of 5 from 100 reviews. | 4.2 out of 5 from 22 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 13 ratings. | 4.8 out of 5 from 21 reviews |
| Reporting | Navigator supplies dashboards, smart views, analytics and integrated reporting, with an open RDL-based reporting system. | Reporting includes drag-and-drop report building, scheduled PDF/Excel/Word delivery, charts, filters, exports and real-time dashboards. |
| Self-service | The self-service portal can be customized without coding and supports automated repeat service requests. | mySupport provides chat, discussion forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting. |
| What it does | Alloy Navigator is an ITIL-based IT service-management and IT asset-management platform covering incident, problem, change, knowledge, organization and contact management. | iSupport is IT service-management and help-desk software for incident, problem, change, asset, knowledge, workflow and customer-support operations. |
| Workflow automation | The product includes ready-made workflows for incidents, changes, problems, service requests, knowledge publishing and employee onboarding, plus custom workflow components. | Rules can route, escalate and update work items, enforce SLAs, trigger approvals, create incidents from email and invoke webhooks. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
iSupport Service Desk
- Incident ManagementPriced on request
- Service DeskPriced on request
- Service Desk EditionPriced on request
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
iSupport Service Desk
iSupport Service Desk automates incident, problem, change, knowledge, asset, customer, approval, and survey functions. Its Service Desk Edition combines incident, problem, and change management with service contracts, a CMDB, SLAs, purchasing, and a service catalog. Incidents can come in through email, direct entry, scheduling, social media, mobile clients, and mySupport portals. Administrators can configure forms, workflows, integrations, and business rules. The mySupport self-service portal includes chat, forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting. It is included with every license, with unlimited branded portals and end users at no additional cost. Reporting supports custom report building and scheduled PDF, Excel, and Word reports. The software can be hosted or installed on-premise, with access through Android, iOS, and web; an HTML5 interface also supports tablets and smartphones. Pricing is on request, and a free trial is available.