Alloy Navigator vs KIX
Alloy Navigator
alloysoftware.com
KIX
kixdesk.comSide by side
| Figure | Alloy Navigator | KIX |
|---|---|---|
| Price from | $19/mo | €33/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · IT SLA Management Software | 9.3 (#1) | 9.1 (#6) |
| Spec score · IT Help Desk Software | 9.3 (#1) | 9.1 (#9) |
| Spec score · ITSM Software | 9.3 (#1) | 9.2 (#5) |
| API | The public REST API exposes endpoints for authentication, profiles, objects, activities, dictionary values, actions, attachments and application configuration. | KIX exposes a version 1 REST API using a WebToken session obtained through the /auth endpoint. |
| Asset management | Navigator tracks physical and digital assets, maintenance, subscriptions, lifecycle status, warranties, contracts and vendors. | KIX includes an asset database/CMDB and supports linking service work to devices and configuration items. |
| Company founding | Alloy Software says it began in New York City in 2002. | Public company-register data records the company’s formation on 11 December 2006. |
| Company legal name | The maker identifies itself as Alloy Software Inc. | The maker is KIX Service Software GmbH, registered with Chemnitz District Court under HRB 23192. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating. | 5.0 out of 5 from 2 ratings |
| Security | The pricing page says its data center uses measures including camera monitoring, SSL encryption, and electronic intrusion detection, and offers on-premises hosting for security concerns. | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. |
| Self-service portal | Administrators can create a customized self-service portal and service catalog without coding. | The self-service portal is a KIX Pro capability rather than part of KIX Start. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
KIX
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
KIX
KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. Its stated uses include help desks, customer support, and field service management. Teams can manage tickets in list or Kanban views and keep searchable internal and external communications with them. Asset management links assets to related tickets and service level agreements, with integrations for inventory tools including baramundi and opsi. KIX provides a REST API, and external tools and data can connect through add-ons, web services, and database access. The software is offered for cloud and on-premises use. Regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. The free KIX Start edition has limited functionality and no support or maintenance. KIX Pro Business Cloud starts at €33 a month per agent; Pro Business On-Prem starts at 3690.00 EUR once for packages of 10–250 agents. Enterprise plan prices are available on request. A 30-day trial provides full access, and the maker offers implementation, training, technical help, and user support.