Alloy Navigator vs Ralph

Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.

Ralph is free, open-source software for asset management, data center infrastructure management, and configuration management databases in data centers and back offices. It records hardware purchases, ownership, and asset lifecycles through flexible workflow flows, and includes data center visualization, service mapping, and discovery imports. Ralph can be self-hosted on premises and exposes a REST-style web API for querying and populating its database. API resources support GET, POST, PUT, PATCH, and DELETE, using an automatically generated personal token in the Authorization header. Cloud synchronization supports OpenStack Ocata, with documentation for providers such as AWS. LDAP or Active Directory authentication can be enabled. Ralph is distributed under the Apache 2.0 license and costs nothing. Production Debian packages target Ubuntu 18.04 Bionic on AMD64; Docker Compose installation is experimental. The maintainers provide source without guarantees for issue responses or pull-request support and direct commercial-support seekers to the community forum.