Alloy Navigator vs Reftab

Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.

Reftab is cloud-based asset management software for tracking hardware, software, equipment, and IT spend. It supports software license and contract tracking, employee self-service, barcode scanning, and QR codes. Administrative tools include custom fields and statuses, reports, exports, and bulk actions; integrations include Intune, Jamf, Jira, Microsoft, Okta, Adobe, and 30+ more. Mobile apps are available for iOS and Android. The Free plan covers up to 50 assets and includes unlimited inventory and software tracking, mobile apps, and barcode and QR-code support. Accessories and licenses can be tracked without limit at no cost, and archived assets blocked from checkout do not count against the active asset quota. Hardware Asset Management includes unlimited users. Software Asset Management includes application discovery, installed software tracking, license and user tracking, software usage and spend, access reviews, renewal visibility, and compliance visibility for ISO 27001 and SOC 2. The Software Asset Management plan is $9 per year, billed annually; Hardware Asset Management is $125 per month. Paid offerings list a 14-day free trial. Payments can be made by credit card or ACH.