Alloy Navigator vs Spiceworks Cloud Help Desk
Alloy Navigator
alloysoftware.comSpiceworks Cloud Help Desk
spiceworks.comSide by side
| Figure | Alloy Navigator | Spiceworks Cloud Help Desk |
|---|---|---|
| Price from | $19/mo | $5/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 5 |
| Spec score · IT Help Desk Software | 9.3 (#1) | 8.7 (#17) |
| Spec score · IT Ticketing Systems | 9.3 (#2) | 8.7 (#10) |
| Company legal name | The maker identifies itself as Alloy Software Inc. | Crunchbase identifies the operating legal name as Spiceworks, Inc. |
| Deployment | Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud. | Cloud Help Desk is vendor-hosted SaaS; the product is not self-hosted and is not open source. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating. | 1.8 out of 5 from 62 ratings |
| Rating on G2 | 4.8 out of 5 from 100 reviews. | 4.3 out of 5 from 311 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 13 ratings. | The opened Gartner page shows favorable reviewer experience but does not display an aggregate numeric rating or review count. |
| Rating on GetApp | 4.6 out of 5 from 67 reviews. | 4.4 out of 5 from 586 reviews |
| Rating on Software Advice | 4.6 out of 5 from 67 reviews. | 4.4 out of 5 from 586 reviews |
| Reporting | Navigator supplies dashboards, smart views, analytics and integrated reporting, with an open RDL-based reporting system. | Dashboards, time tracking, activity tracking and reporting tools are available for service performance analysis. |
| Self-service portal | Administrators can create a customized self-service portal and service catalog without coding. | A customizable browser portal lets end users submit requests, communicate with agents and view ticket status. |
| What it does | Alloy Navigator is an ITIL-based IT service-management and IT asset-management platform covering incident, problem, change, knowledge, organization and contact management. | Cloud Help Desk is a hosted IT ticketing service for logging, assigning, prioritizing and resolving internal support requests. |
| Workflow automation | The product includes ready-made workflows for incidents, changes, problems, service requests, knowledge publishing and employee onboarding, plus custom workflow components. | Ticket rules can route requests automatically using fields, status changes, time conditions, categories and priorities. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
Spiceworks Cloud Help Desk
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk has no write-up on Specifiction yet; its figures are above.