Amazon Connect vs Anaplan
Amazon Connect
aws.amazon.comAnaplan
anaplan.comSide by side
| Figure | Amazon Connect | Anaplan |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 1 |
| Spec score · Capacity Planning Software | 9.2 (#1) | 8.2 (#10) |
| Compliance | AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer. | Its listed security and privacy frameworks include SOC reports, TRUSTe Privacy Seal, Cloud Security Alliance STAR, and ISO 27001, 27017, 27018, and 27701. |
| Founded | 2017 | 2006 |
| Headquarters | Seattle, Washington | Miami, Florida, United States |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Anaplan connects to third-party services through connectors or integration platforms, and its Integration API supports data movement, model interaction, and process execution. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Anaplan states that data in transit uses HTTPS with TLS 1.2 as the minimum and TLS 1.3 as the maximum, and data at rest uses AES-256 full-disk encryption. |
| Who it is for | AWS describes the product as built for enterprises delivering customer experiences across touchpoints, and says customers can scale from tens to tens of thousands of agents. | Anaplan presents its platform for organizations planning across functions including finance, sales, supply chain, HR, and retail. |
Plans
Amazon Connect
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
- Voice$0.04, paid once
- Email$0.08, paid once
In their own words
Amazon Connect
Amazon Connect is a customer-experience service for managing interactions from outreach and self-service through assistance by human agents. Its AI agents can handle requests such as returns, account changes and flight rebooking, and can pass interaction context to a person when needed. Customers can continue across voice, chat, email, SMS, web, WhatsApp and Apple Messages without repeating themselves. Business and customer-experience teams can design conversational interactions on a visual, no-code canvas. Agent tools include real-time assistance, guided steps, post-contact summaries, screen recording and performance evaluations. The service also offers real-time and historical metrics, conversational analytics and an analytics data lake with zero-ETL access to third-party sources. Platforms listed are Android, iOS, API and web. AWS describes usage-based pricing without minimums, long-term contracts, seat-based licensing or tokens; prices can vary by region, communication type and provider. Listed charges are $0.04 minute, $0.01 message, 0.01 USD per SMS or third-party message, and $0.08.