Amazon Connect vs frePPLe
Amazon Connect
aws.amazon.com
frePPLe
frepple.comSide by side
| Figure | Amazon Connect | frePPLe |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 6 |
| Spec score · Capacity Planning Software | 9.2 (#1) | 8.8 (#2) |
| Founded | 2017 | 2011 |
| Free plan | No | Yes |
| Headquarters | Seattle, Washington | Merelbeke, Belgium |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Official connectors are available for Odoo, Openbravo and Etendo, with two-way Odoo integration listed for the Community edition. |
Plans
Amazon Connect
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
- Voice$0.04, paid once
- Email$0.08, paid once
frePPLe
- CloudPrice not published
- Cloud PLUSPrice not published
- EnterprisePrice not published
- CommunityFree
- CommunityFree
- Proof of conceptPrice not published
In their own words
Amazon Connect
Amazon Connect is a customer-experience service for managing interactions from outreach and self-service through assistance by human agents. Its AI agents can handle requests such as returns, account changes and flight rebooking, and can pass interaction context to a person when needed. Customers can continue across voice, chat, email, SMS, web, WhatsApp and Apple Messages without repeating themselves. Business and customer-experience teams can design conversational interactions on a visual, no-code canvas. Agent tools include real-time assistance, guided steps, post-contact summaries, screen recording and performance evaluations. The service also offers real-time and historical metrics, conversational analytics and an analytics data lake with zero-ETL access to third-party sources. Platforms listed are Android, iOS, API and web. AWS describes usage-based pricing without minimums, long-term contracts, seat-based licensing or tokens; prices can vary by region, communication type and provider. Listed charges are $0.04 minute, $0.01 message, 0.01 USD per SMS or third-party message, and $0.08.
frePPLe
frePPLe is supply-chain planning software for forecasting, inventory, production and replenishment. Its production plans account for limited material supply and resource capacity, and planners can adjust jobs in an interactive Gantt chart. Forecasting uses statistical and AI techniques, with method selection and team review and editing. Inventory planning calculates safety stocks and reorder quantities, creates replenishment orders, and supports item segmentation and tailored rules. The multilingual Community edition is a browser-based application. Integrations include REST API, CSV, Excel and direct database access; Community also includes two-way Odoo integration. Community and Enterprise provide Ubuntu Linux binaries and Docker images, while Enterprise can be installed on customer hardware. Platforms listed are API, Linux, self-hosted and web. Community users rely on DIY support through a user group; Cloud and Enterprise list professional support. The product offers a 15-day trial and a free scheme for academic use by contacting the company. Subscription pricing is based on active item-location pairs, and Cloud lists a maximum of six scenarios.