Amazon Connect vs Scoro
Amazon Connect
aws.amazon.com
Scoro
scoro.comSide by side
| Figure | Amazon Connect | Scoro |
|---|---|---|
| Price from | — | $17/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 4 |
| Spec score · Capacity Planning Software | 9.2 (#1) | 8.3 (#8) |
| Founded | 2017 | 2013 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Tallinn, Estonia |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Scoro lists integrations including Google Calendar, MS Exchange, Dropbox, Google Drive, Zapier, BambooHR, Salesforce, HubSpot, QuickBooks, Xero, Stripe, Sage Intacct, and Jira. |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Scoro describes itself as an AI-powered professional services automation platform that combines projects, resourcing, and finances. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Scoro Software OÜ is ISO 27001 certified, supports optional two-step verification and SSO, and says its software is penetration tested annually. |
Plans
Amazon Connect
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
- Voice$0.04, paid once
- Email$0.08, paid once
Scoro
- Time-billing$17 a month
- Projects & Resources$29 a month
- Quote to Cash$29 a month
- End-to-end$57 a month
In their own words
Amazon Connect
Amazon Connect is a customer-experience service for managing interactions from outreach and self-service through assistance by human agents. Its AI agents can handle requests such as returns, account changes and flight rebooking, and can pass interaction context to a person when needed. Customers can continue across voice, chat, email, SMS, web, WhatsApp and Apple Messages without repeating themselves. Business and customer-experience teams can design conversational interactions on a visual, no-code canvas. Agent tools include real-time assistance, guided steps, post-contact summaries, screen recording and performance evaluations. The service also offers real-time and historical metrics, conversational analytics and an analytics data lake with zero-ETL access to third-party sources. Platforms listed are Android, iOS, API and web. AWS describes usage-based pricing without minimums, long-term contracts, seat-based licensing or tokens; prices can vary by region, communication type and provider. Listed charges are $0.04 minute, $0.01 message, 0.01 USD per SMS or third-party message, and $0.08.
Scoro
Scoro is an AI-powered professional services automation platform that combines projects, resourcing, and finances. It is purpose-built for consultancies, agencies, IT businesses, and architecture and engineering firms. The Deliver app includes project templates, retainer management, Gantt charts, dependencies, timelines, phases, and milestones. Financial tools cover quotes and budgets, cost and margin planning, expenses, invoices, recurring billing, and financial reports. Scoro also lists time tracking, automation rules, and guest access. Integrations include Google Calendar, MS Exchange, Dropbox, Google Drive, Zapier, BambooHR, Salesforce, HubSpot, QuickBooks, Xero, Stripe, Sage Intacct, and Jira. The platform includes an API and MCP server; its ELI assistant has 80 monthly credits per user on Standard or 120 on Enterprise. Pricing is per user and depends on selected apps. Listed options range from Time-billing at $17 a month to End-to-end at $57 a month. A free 14-day trial requires no credit card, but plans require at least five users.