Amazon DCV vs ScreenMeet Remote Support
Amazon DCV
aws.amazon.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | Amazon DCV | ScreenMeet Remote Support |
|---|---|---|
| Price from | Free | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 4 |
| Spec score · Remote desktop software | 8.5 (#38) | 9.1 (#10) |
| Collaboration | Dynamic sessions support multiple collaborative clients connecting and disconnecting during a session. | Sessions support co-browsing, live sessions, multi-agent collaboration, chat and session transfer. |
| Integrations | The Amazon DCV streaming protocol is used by Amazon WorkSpaces Applications, AWS Nimble Studio, and AWS RoboMaker. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Purpose | Amazon DCV is a high-performance remote display protocol for securely delivering remote desktops and application streaming from clouds or data centers. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Supported platforms | Windows,Linux,macOS,web browser | desktop,mobile,browser |
Plans
Amazon DCV
- Amazon EC2Free
- Automatic evaluation licenseFree
- Production licensePriced on request
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
Amazon DCV
Amazon DCV has no write-up on Specifiction yet; its figures are above.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.